Front Office Coordinator — Patient Experience & Operations

ENT Specialty Partners; Gaithersburg (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with Safe Harbor

Paid time off

Disability insurance

Life insurance

EAP

Growth culture

Job summary

ENT Specialty Partners is seeking a Front Office Coordinator to ensure a smooth, professional front desk experience for patients. You will train staff, resolve front desk issues, handle collections, and support daily operations, including recruitment activities with leadership.

You will collaborate with providers and admin teams to maintain seamless communication, manage referrals, and improve scheduling accuracy while supporting revenue cycle tasks.

Qualifications

• High school diploma or GED required; associate degree or relevant certification preferred.
• Experience in a front or medical office required; coordinator or leadership experience a plus.
• Strong communication, time management, and active listening skills.

Responsibilities

• Oversee daily front office operations and patient service.
• Greet patients, verify insurance, and process payments.
• Manage scheduling, calls, and appointment coordination.
• Coordinate referrals and explain appointment details.
• Train and mentor new front office staff.
• Generate daily reports and support revenue cycle tasks.

Skills

Communication

Time management

Active listening

Organization

Detail oriented

Customer service

Train others

Education

High school diploma or GED

Associate degree or certification preferred

Tools

MS Office

Teams

Scheduling systems

Job description

ENT Specialty Partners is seeking a Front Office Coordinator to ensure a smooth, professional front desk experience for patients. You will train staff, resolve front desk issues, handle collections, and support daily operations, including recruitment activities with leadership.

You will collaborate with providers and admin teams to maintain seamless communication, manage referrals, and improve scheduling accuracy while supporting revenue cycle tasks.