Front Office Lead — Healthcare Admin & Patient Experience

SENTA ENT and Allergy Physicians; Gainesville (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability insurance

Holidays & PTO

EAP

401(k) match

Job summary

SENTA Partners is seeking an organized Front Office Receptionist for our Northeast Georgia ENT practice. You will oversee the daily front office operations, ensure excellent patient service, and support physicians and staff with scheduling and administrative tasks.

The ideal candidate has 3–5 years of medical office experience, strong communication skills, and a commitment to HIPAA compliance in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in a medical office setting.
• Strong communication and interpersonal skills.
• Proficiency with EHR and scheduling systems.
• Commitment to patient service and HIPAA compliance.

Responsibilities

• Oversee daily front office operations: check-in/check-out and scheduling.
• Supervise and mentor front office staff to maintain service standards.
• Coordinate with medical and admin staff to optimize patient flow.
• Maintain front office cleanliness and organization.
• Handle patient concerns and HIPAA-compliant issues.
• Assist with billing and insurance verification as needed.
• Maintain accurate patient records and documentation.
• Prepare reports on front office activity and wait times.

Skills

Customer service

Communication

Leadership

Organization

Multi-tasking

HIPAA compliance

Education

High school diploma

Tools

EHR software

Medical billing software

Scheduling systems

Job description

SENTA Partners is seeking an organized Front Office Receptionist for our Northeast Georgia ENT practice. You will oversee the daily front office operations, ensure excellent patient service, and support physicians and staff with scheduling and administrative tasks.

The ideal candidate has 3–5 years of medical office experience, strong communication skills, and a commitment to HIPAA compliance in a fast-paced healthcare environment.