Patient Experience Coordinator - ENT Front Office

Sentapartners; Charlotte, Northern (NC, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability insurance

Paid time off

Employee Assistance Program

Job summary

CornerStone Ear Nose & Throat, an affiliate of SENTA Partners, is seeking a Front Office Coordinator to be the first point of contact for patients, visitors, and staff in our Charlotte, NC practice. You will manage front desk tasks, ensure excellent customer service, and support the clinical team by scheduling appointments and handling patient information.

The role requires strong organizational skills, attention to detail, and a professional demeanor to maintain patient confidentiality and

Responsibilities

• Greet and check-in patients in a friendly, professional manner.
• Schedule appointments and manage rescheduling/cancellations.
• Answer calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details.
• Maintain patient records in the practice management system with accuracy and confidentiality.
• Process patient payments and handle billing inquiries, providing receipts.

Skills

Front desk operations

Customer service

HIPAA compliance

Phone etiquette

Education

High school diploma or equivalent

Job description

CornerStone Ear Nose & Throat, an affiliate of SENTA Partners, is seeking a Front Office Coordinator to be the first point of contact for patients, visitors, and staff in our Charlotte, NC practice. You will manage front desk tasks, ensure excellent customer service, and support the clinical team by scheduling appointments and handling patient information.

The role requires strong organizational skills, attention to detail, and a professional demeanor to maintain patient confidentiality and