Front Office Lead: Patient Care & Operations Leader

Poppy Bank; Gainesville (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability insurance

Holidays & PTO

EAP

Job summary

SENTA Partners is seeking a Front Office Receptionist to oversee the daily operations of the front office at our ENT and Allergy private practice. The role focuses on patient check-in/out, appointment scheduling, and assisting with inquiries while maintaining a welcoming, efficient environment.

The ideal candidate will have 3-5 years in a medical office, strong communication and leadership skills, and proficiency with EHR systems and medical office software to ensure smooth patient flow and

Qualifications

• High school diploma or equivalent required.
• Minimum of 3-5 years of experience in a medical office setting.
• Strong understanding of medical office procedures, scheduling systems, and insurance processes.
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients, staff, and healthcare providers.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in medical office software and electronic health record (EHR) systems.

Responsibilities

• Oversee and manage the daily operations of the front office, including patient check-in and check-out, appointment scheduling, and handling patient inquiries.
• Supervise, train, and mentor front office staff, ensuring high levels of customer service and professionalism.
• Coordinate with medical and administrative staff to streamline patient flow and optimize office efficiency.
• Monitor and maintain the cleanliness and organization of the front office area.
• Handle patient concerns and complaints, providing appropriate resolutions and escalating issues as necessary.
• Ensure compliance with all practice policies and procedures, including HIPAA regulations and patient confidentiality.
• Manage the front office schedule, including staff assignments, breaks, and coverage.
• Assist with billing and insurance verification processes as needed.
• Maintain accurate and up-to-date patient records and documentation.
• Collaborate with the Practice Manager to implement process improvements and enhance patient satisfaction.
• Prepare and provide regular reports on front office activities, including patient volume, wait times, and other key metrics.

Skills

Communication

Leadership

Organization

Multitasking

Education

High school diploma

Tools

EHR systems

Medical office software

Scheduling software

Job description

SENTA Partners is seeking a Front Office Receptionist to oversee the daily operations of the front office at our ENT and Allergy private practice. The role focuses on patient check-in/out, appointment scheduling, and assisting with inquiries while maintaining a welcoming, efficient environment.

The ideal candidate will have 3-5 years in a medical office, strong communication and leadership skills, and proficiency with EHR systems and medical office software to ensure smooth patient flow and