Front Office Clinic Assistant

Planned Parenthood Columbia Willamette; Eugene (OR); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance

Retirement plan

EAP

Training

Job summary

Planned Parenthood Columbia Willamette in Eugene, OR is seeking a patient services representative to welcome patients, process check-in/out, and answer questions by phone and in person. You will schedule appointments, explain payments, manage demographics and registration, and coordinate with clinical teams to support smooth visits.

Bilingual Spanish preferred. This role offers flexible schedules with part-time and full-time opportunities, Saturday shifts by rotation, and a comprehensive

Qualifications

• High school diploma or equivalent.
• Two years of customer service or high-volume experience.
• Strong communication, organization, confidentiality, and customer service skills.
• Ability to learn scheduling, registration, and electronic health record systems.

Responsibilities

• Welcome patients, complete check-in and check-out, and create a respectful first impression.
• Schedule appointments and answer patient questions by phone and in person.
• Maintain accurate demographic, insurance, and registration information.
• Explain payments and assist with routine financial paperwork.
• Coordinate with clinical teams to support smooth patient visits.

Skills

Customer service

Communication skills

Confidentiality

Scheduling/registration learning

Education

High school diploma or equivalent

Job description

• Welcome patients, complete check-in and check-out, and create a respectful first impression.
• Schedule appointments and answer patient questions by phone and in person.
• Maintain accurate demographic, insurance, and registration information.
• Explain payments and assist with routine financial paperwork.
• Coordinate with clinical teams to support smooth patient visits.
• Protect confidential information and support patients from diverse backgrounds.

Schedule & Location

Work location: Eugene-Springfield Health Center.

Address: 3579 Franklin Blvd., Eugene, OR 97403.

Part-time and full-time opportunities. Specific schedules will be discussed during the interview process. Saturday shifts rotate among staff, with regular Saturday assignments available by preference. Health center operating hours are Monday-Friday, 8:00am-6:00pm, and Saturday, 8:00am-4:00pm; these are not a guaranteed individual schedule.

Employees may occasionally be asked or required to work other days (including weekends), hours, or locations to meet operational needs.

What We're Looking For

Required qualifications

• High school diploma or equivalent.
• Two years of work experience in a customer service or high-volume role.
• Strong communication, organization, confidentiality, and customer service skills.
• Ability to learn scheduling, registration, and electronic health record systems.

Spanish bilingual skills are preferred, not required. Applicants with strong customer service experience from retail, hospitality, food service, or other high-volume settings are encouraged to apply.

Pay & Growth

$20.37-$29.68/hour

Represented, hourly (non-exempt). Pay placement is based on relevant experience and internal equity; represented wages follow the applicable collective bargaining agreement.

• Eligible bilingual employees may earn an additional $1.72/hour; interpreter-level proficiency may qualify for $3.44/hour, subject to PPCW requirements.
• After six months, employees may be eligible for additional clinical responsibilities that include extra hourly pay, depending on training and available assignments.

Why Work at PPCW?

Planned Parenthood has a long history of providing essential sexual and reproductive health care, education, and support. At PPCW, you will join colleagues committed to patient dignity, health equity, and reducing financial, social, and systemic barriers to care.

Whether you support patients directly, lead a health center, or strengthen the systems behind the scenes, your work helps people receive the care and information they need.

Benefits & Support

Eligible employees have access to a benefits package designed to support their health, stability, and growth:

• Paid time off (up to four weeks, increasing over time)
• Nine paid holidays
• Medical, dental, and vision insurance (subject to eligibility)
• 403(b) retirement plan with employer match
• Confidential employee assistance program (EAP)
• Training and professional development opportunities