Front Office Clinic Assistant - Bilingual Required

Planned Parenthood Columbia Willamette; Portland (OR); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

9 paid holidays

Health insurance

403(b) with 6% employer match

Employee assistance program

Ongoing training and professional dev.

Job summary

Planned Parenthood Columbia Willamette seeks a Front Office Clinic Assistant to guide patients through visits and support daily health center operations in East Portland, Oregon. The role is full-time and onsite, with specific hours and a bilingual requirement to assist Spanish-speaking patients.

Responsibilities include welcoming patients, scheduling, registration, insurance verification, payments, and maintaining EHRs.

Qualifications

• High school diploma or equivalent required.
• At least two years of customer service experience.
• Ability to communicate with patients in English and Spanish.
• Strong communication, organization, and problem-solving skills.
• Commitment to patient confidentiality and respectful service.

Responsibilities

• Welcome patients and check them in/out for appointments.
• Schedule appointments and answer questions by phone and in person.
• Register patients and manage demographics/insurance data.
• Explain payment options, collect payments, and assist with paperwork.
• Maintain accurate records in the EHR system.
• Coordinate with clinicians and staff to keep visits smooth.
• Provide compassionate, inclusive customer service to diverse patients.
• Protect patient privacy and confidentiality.

Skills

Customer service

Bilingual English/Spanish

Communication

Organization

Problem-solving

Multitasking

Computer literacy

Teamwork

Education

High school diploma or equivalent

Tools

EHR systems

Job description

As a Front Office Clinic Assistant, you'll help patients navigate their visits while supporting the daily operations of a busy health center.

On a typical day, you might:

• Welcome patients and help them check in and out of appointments
• Schedule appointments and respond to patient questions by phone and in person
• Communicate with patients in both English and Spanish to help them access services and navigate their visits
• Register patients and maintain accurate demographic and insurance information
• Explain payment options, collect payments, and assist with financial paperwork
• Maintain accurate patient records using our electronic health record (EHR) system
• Coordinate with clinicians and other health center staff to keep patient visits running smoothly
• Help patients navigate paperwork, services, and next steps in their care
• Protect patient privacy and maintain confidentiality
• Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds

Schedule & Location

full-time, onsite position (37.5 hours/week) at our East Portland Health Center in Portland, Oregon.

• Monday - 7:30am-5:30pm
• Thursday - 8:30am-6:30pm
• Friday - 8:30am-6:30pm
• Saturday - 7:30am-4:30pm

Regular days off: Tuesday, Wednesday, and Sunday.

Candidates must be able to reliably work this schedule, including Saturdays. Employees may be requested or required to occasionally work other days (including weekends), hours, and locations to meet operational needs.

Bilingual Spanish proficiency is required.

What We're Looking For

Required:

• High school diploma or equivalent
• At least two years of customer service experience, preferably in a fast-paced environment
• Ability to communicate effectively with patients in both English and Spanish
• Strong communication, organization, and problem-solving skills
• Ability to provide welcoming, respectful service to people from diverse backgrounds
• Comfort using computers and learning new software systems
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Ability to work independently and collaboratively as part of a team
• Commitment to patient confidentiality, inclusion, and equitable access to health care

Nice to Have:

• Experience in a health care setting, medical office, or patient-facing role
• Experience with scheduling, registration, insurance verification, or payment processing
• Familiarity with electronic health records (EHR)

You don't need previous health care experience to make a difference here. If you've developed strong customer service skills in retail, hospitality, food service, or another fast-paced environment, we encourage you to apply.

Pay & Growth

$20.37-$29.68/hour

This is a represented, hourly (non-exempt) position. The wage scale is established by the collective bargaining agreement (CBA), and starting wage placement is based on relevant experience and internal equity.

Most new hires start toward the lower end of the range, with room to grow. After 6 months, you may be eligible for additional clinical responsibilities that include extra hourly pay.

Additional pay for language skills:

• Bilingual Spanish premium: +$1.72/hour
• Interpreter-level premium: +$3.44/hour

Language premiums are available to eligible employees who meet PPCW's applicable proficiency requirements.

Why Work at PPCW?

Because the work you do here matters.

Planned Parenthood has a long history of providing essential health care, education, and support to people in our communities. At PPCW, you'll be part of a mission-driven team committed to reducing barriers to care and making sure patients are treated with dignity, compassion, and respect.

Our patients come to us from all walks of life, including people who face financial, social, or systemic barriers to accessing health care. Every member of our team plays a role in making that care possible.

As a bilingual Front Office Clinic Assistant, you'll help make our services more accessible to Spanish-speaking patients and families. Your ability to connect with patients in their preferred language can make a meaningful difference in their experience.

You don't have to be a clinician to make an impact on someone's health care. Sometimes it starts with the person who welcomes them through the door.

Benefits & Support

We offer a benefits package that supports your health, stability, and growth:

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance (for eligible employees)
• 403(b) with 6% employer match
• Free, confidential counseling and support (EAP)
• Ongoing training and professional development