Front Office Clinic Assistant

Planned Parenthood Columbia Willamette; Portland (OR); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) with employer match

Holidays

Job summary

Planned Parenthood Columbia Willamette in Portland, OR is hiring a Front Office Clinic Assistant to welcome patients, check them in/out, and support daily operations at the Northeast Family Planning Health Center.

The role involves scheduling, registration, handling insurance questions, explaining payments, maintaining EHR records, coordinating with clinicians, and delivering compassionate, inclusive service to diverse patients.

Qualifications

• High school diploma or equivalent.
• At least two years of customer service experience, preferably in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to provide welcoming, respectful service to people from diverse backgrounds.
• Comfort using computers and learning new software systems.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Commitment to patient confidentiality, inclusion, and equitable access to health care.

Responsibilities

• Welcome patients and help them check in and out of appointments.
• Schedule appointments and respond to patient questions by phone and in person.
• Register patients and maintain accurate demographic and insurance information.
• Explain payment options, collect payments, and assist with financial paperwork.
• Maintain accurate patient records using our electronic health record (EHR) system.
• Coordinate with clinicians and other health center staff to keep patient visits running smoothly.
• Help patients navigate paperwork, services, and next steps in their care.
• Protect patient privacy and maintain confidentiality.
• Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds.

Skills

Customer service

Communication

Organization

Problem solving

Attention to detail

Teamwork

Confidentiality

Education

High school diploma

Tools

EHR

Scheduling software

Job description

As a Front Office Clinic Assistant, you'll help patients navigate their visits while supporting the daily operations of a busy health center.

On a typical day, you might:

• Welcome patients and help them check in and out of appointments
• Schedule appointments and respond to patient questions by phone and in person
• Register patients and maintain accurate demographic and insurance information
• Explain payment options, collect payments, and assist with financial paperwork
• Maintain accurate patient records using our electronic health record (EHR) system
• Coordinate with clinicians and other health center staff to keep patient visits running smoothly
• Help patients navigate paperwork, services, and next steps in their care
• Protect patient privacy and maintain confidentiality
• Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds

Schedule & Location

This is a full-time, onsite position (37.5 hours/week) at our Northeast Family Planning Health Center in Portland, Oregon.

• Monday: Off
• Tuesday: 9:30am–5:30pm
• Wednesday: 11:30am–7:30pm
• Thursday: 9:30am–5:30pm
• Friday: 9:30am–5:30pm
• Saturday: 8:30am–4:30pm
• Sunday: Off

Candidates must be able to reliably work this schedule, including Saturdays.

Employees may be requested or required to occasionally work other days (including weekends), hours, and locations to meet operational needs.

Bilingual Spanish skills are preferred but not required.

What We're Looking For

Required:

• High school diploma or equivalent
• At least two years of customer service experience, preferably in a fast-paced environment
• Strong communication, organization, and problem-solving skills
• Ability to provide welcoming, respectful service to people from diverse backgrounds
• Comfort using computers and learning new software systems
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Ability to work independently and collaboratively as part of a team
• Commitment to patient confidentiality, inclusion, and equitable access to health care

Nice to Have:

• Experience in a health care setting, medical office, or patient-facing role
• Experience with scheduling, registration, insurance verification, or payment processing
• Familiarity with electronic health records (EHR)
• Bilingual Spanish skills or proficiency in another language

Pay & Growth

$20.37–$29.68/hour

Pay is based on experience and internal equity. Most new hires start toward the lower end of the range, with room to grow.

Additional pay opportunities:

• Bilingual premium: +$1.72/hour
• Interpreter-level premium: +$3.44/hour

Language premiums are available to eligible employees who meet PPCW's applicable proficiency requirements.

Why Work at PPCW?

Because the work you do here matters.

Planned Parenthood has a long history of providing essential health care, education, and support to people in our communities. At PPCW, you'll be part of a mission-driven team committed to reducing barriers to care and making sure patients are treated with dignity, compassion, and respect.

Our patients come to us from all walks of life, including people who face financial, social, or systemic barriers to accessing health care. Every member of our team plays a role in making that care possible.

You don't have to be a clinician to make a meaningful difference in someone's health care experience. Sometimes it starts with the person who welcomes them through the door.

Benefits & Support

We offer a benefits package that supports your health, stability, and growth:

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance (for eligible employees)
• 403(b) with 6% employer match
• Free, confidential counseling and support (EAP)
• Ongoing training and professional development