Back Office Clinic Assistant – Float

Planned Parenthood Columbia Willamette; Eugene (OR); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

9 paid holidays

Medical, dental, and vision insurance

403(b) retirement plan with employer**

Confidential employee assistance plan

Training and professional development

Job summary

Planned Parenthood Columbia Willamette seeks a patient support specialist in the Eugene area to prepare patients and spaces for visits, document vital signs, and assist clinicians during examinations and procedures. The role includes handling specimens and maintaining records with strict privacy and infection-prevention standards.

The position offers part-time and full-time opportunities, with Saturday shifts rotated and general hours from 8:00am to 6:00pm on weekdays and 8:00am to 4:00pm on

Qualifications

• High school diploma or equivalent.
• Two years of work experience in a customer service or high-volume role.
• Willingness to learn hands-on clinical support tasks and follow established safety and privacy practices.
• Ability to work collaboratively with patients, clinicians, and other health center staff.

Responsibilities

• Prepare patients, examination rooms, supplies, and equipment for visits.
• Obtain and document patient information and vital signs as trained.
• Assist clinicians during examinations and procedures within your training and role.
• Collect or process specimens and perform approved clinical support tasks as trained.
• Maintain accurate records and follow infection-prevention protocols.
• Offer compassionate, nonjudgmental support and protect patient confidentiality.

Skills

Customer service

Team collaboration

Willingness to learn

Spanish bilingual (preferred)

Education

High school diploma or equivalent

Job description

• Prepare patients, examination rooms, supplies, and equipment for visits.
• Obtain and document patient information and vital signs as trained.
• Assist clinicians during examinations and procedures within your training and role.
• Collect or process specimens and perform approved clinical support tasks as trained.
• Maintain accurate records and follow infection-prevention protocols.
• Offer compassionate, nonjudgmental support and protect patient confidentiality.

Schedule & Location

Work location: Eugene–Springfield metro area (Float).

This position requires residence within the Eugene–Springfield metro area. Float employees report for in-person work at PPCW health centers according to predetermined schedules and operational need.

Part‑time and full‑time opportunities are available. Specific schedules will be discussed during interviews. Saturday shifts rotate among staff, with regular Saturday assignments available by preference. Health center operating hours are Monday–Friday, 8:00am–6:00pm, and Saturday, 8:00am–4:00pm.

Employees may occasionally be asked or required to work other days (including weekends), hours, or locations to meet operational needs.

What We’re Looking For

Required qualifications

• High school diploma or equivalent.
• Two years of work experience in a customer service or high-volume role.
• Willingness to learn hands‑on clinical support tasks and follow established safety and privacy practices.
• Ability to work collaboratively with patients, clinicians, and other health center staff.

Spanish bilingual skills are preferred, not required. Applicants with strong customer service experience from retail, hospitality, food service, or other high‑volume settings are encouraged to apply.

Pay & Growth

$20.37–$29.68/hour

Represented, hourly (non‑exempt). Pay placement is based on relevant experience and internal equity; represented wages follow the applicable collective bargaining agreement.

• Eligible bilingual employees may earn an additional $1.72/hour; interpreter‑level proficiency may qualify for $3.44/hour, subject to PPCW requirements.
• After six months, employees may be eligible for additional clinical responsibilities that include extra hourly pay, depending on training and available assignments.
• Float premium: additional $2/hour, increasing to $3/hour after two continuous years as a float employee.
• Eligible mileage reimbursement and paid travel time when commuting to a worksite more than 30 miles from the employee’s base location.

Why Work at PPCW?

Planned Parenthood has a long history of providing essential sexual and reproductive health care, education, and support. At PPCW, you will join colleagues committed to patient dignity, health equity, and reducing financial, social, and systemic barriers to care.

Whether you support patients directly, lead a health center, or strengthen the systems behind the scenes, your work helps people receive the care and information they need.

Benefits & Support

Eligible employees have access to a benefits package designed to support their health, stability, and growth:

• Paid time off (up to four weeks, increasing over time)
• Nine paid holidays
• Medical, dental, and vision insurance (subject to eligibility)
• 403(b) retirement plan with employer match
• Confidential employee assistance program (EAP)
• Training and professional development opportunities