Back Office Clinic Assistant

Planned Parenthood Columbia Willamette; Eugene (OR); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Nine paid holidays

Medical, dental, and vision insurance

403(b) retirement plan with employer d

Confidential employee assistance EAP

Training and professional development

Job summary

Planned Parenthood Columbia Willamette in Eugene, Oregon, is seeking candidates for part-time and full-time clinical support roles. You will prepare patients and rooms, document vital signs, and assist clinicians during examinations, following safety and privacy protocols. We emphasize compassionate, confidential patient care and teamwork with health center staff.

Spanish bilingual skills are preferred. Saturday shifts rotate; standard hours are Mon–Fri 8:00am–6:00pm with Saturday 8:00am–4:00pm

Qualifications

• High school diploma or equivalent required.
• Two years of work experience in a customer service or high-volume role.
• Willingness to learn hands-on clinical support tasks and follow established safety and privacy practices.
• Ability to work collaboratively with patients, clinicians, and other health center staff.
• Spanish bilingual skills are preferred, not required.

Responsibilities

• Prepare patients, examination rooms, supplies, and equipment for visits.
• Obtain and document patient information and vital signs as trained.
• Assist clinicians during examinations and procedures within your training and role.
• Collect or process specimens and perform approved clinical support tasks as trained.
• Maintain accurate records and follow infection-prevention protocols.
• Offer compassionate, nonjudgmental support and protect patient confidentiality.

Skills

Customer service experience

Team collaboration

Willingness to learn

Spanish (preferred)

Education

High school diploma or equivalent

Job description

• Prepare patients, examination rooms, supplies, and equipment for visits.
• Obtain and document patient information and vital signs as trained.
• Assist clinicians during examinations and procedures within your training and role.
• Collect or process specimens and perform approved clinical support tasks as trained.
• Maintain accurate records and follow infection-prevention protocols.
• Offer compassionate, nonjudgmental support and protect patient confidentiality.

Schedule & Location

Work location: Eugene–Springfield Health Center.

Address: 3579 Franklin Blvd., Eugene, OR 97403.

Part-time and full-time opportunities. Specific schedules will be discussed during the interview process. Saturday shifts rotate among staff, with regular Saturday assignments available by preference. Health center operating hours are Monday–Friday, 8:00am–6:00pm, and Saturday, 8:00am–4:00pm; these are not a guaranteed individual schedule.

Employees may occasionally be asked or required to work other days (including weekends), hours, or locations to meet operational needs.

What We're Looking For

Required qualifications

• High school diploma or equivalent.
• Two years of work experience in a customer service or high-volume role.
• Willingness to learn hands‑on clinical support tasks and follow established safety and privacy practices.
• Ability to work collaboratively with patients, clinicians, and other health center staff.

Spanish bilingual skills are preferred, not required. Applicants with strong customer service experience from retail, hospitality, food service, or other high-volume settings are encouraged to apply.

Pay & Growth

$20.37–$29.68/hour

Represented, hourly (non‑exempt). Pay placement is based on relevant experience and internal equity; represented wages follow the applicable collective bargaining agreement.

• Eligible bilingual employees may earn an additional $1.72/hour; interpreter‑level proficiency may qualify for $3.44/hour, subject to PPCW requirements.
• After six months, employees may be eligible for additional clinical responsibilities that include extra hourly pay, depending on training and available assignments.

Why Work at PPCW?

Planned Parenthood has a long history of providing essential sexual and reproductive health care, education, and support. At PPCW, you will join colleagues committed to patient dignity, health equity, and reducing financial, social, and systemic barriers to care.

Whether you support patients directly, lead a health center, or strengthen the systems behind the scenes, your work helps people receive the care and information they need.

Benefits & Support

Eligible employees have access to a benefits package designed to support their health, stability, and growth:

• Paid time off (up to four weeks, increasing over time)
• Nine paid holidays
• Medical, dental, and vision insurance (subject to eligibility)
• 403(b) retirement plan with employer match
• Confidential employee assistance program (EAP)
• Training and professional development opportunities