Front Office Clinic Assistant - Bilingual Spanish Preferred

Planned Parenthood Columbia Willamette; Milwaukie (OR); On-site; USD 28,000 - 41,000; Full time

Job summary

Planned Parenthood Columbia Willamette is seeking a Front Office Clinic Assistant to welcome patients and support daily operations at the Milwaukie Health Center in Milwaukie, Oregon. This full-time, onsite role schedules 37.5 hours per week and requires strong customer service and confidentiality.

You will check in/out patients, schedule appointments, register demographics, explain payments, use the EHR system, and coordinate with clinicians to keep visits running smoothly.

Qualifications

• High school diploma or equivalent.
• At least two years of customer service experience in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to maintain patient confidentiality and provide inclusive service.

Responsibilities

• Welcome patients and assist with check-in and check-out.
• Schedule appointments and answer patient questions by phone and in person.
• Register patients and verify demographics and insurance information.
• Explain payment options, collect payments, and assist with financial paperwork.
• Maintain patient records in the EHR system.
• Coordinate with clinicians and staff to keep visits running smoothly.
• Navigate paperwork and next steps in care for patients.
• Protect patient privacy and confidentiality.
• Provide compassionate, nonjudgmental service to patients from diverse backgrounds.

Skills

Customer service

Communication

Organization

Problem-solving

Multitasking

Teamwork

Attention to detail

Confidentiality

Diversity inclusion

Computer literacy

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Insurance verification tools

Payment processing systems

Job description

As a Front Office Clinic Assistant, you'll help patients navigate their visits while supporting the daily operations of a busy health center.

On a typical day, you might:

• Welcome patients and help them check in and out of appointments
• Schedule appointments and respond to patient questions by phone and in person
• Register patients and maintain accurate demographic and insurance information
• Explain payment options, collect payments, and assist with financial paperwork
• Maintain accurate patient records using our electronic health record (EHR) system
• Coordinate with clinicians and other health center staff to keep patient visits running smoothly
• Help patients navigate paperwork, services, and next steps in their care
• Protect patient privacy and maintain confidentiality
• Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds

Schedule & Location

This is afull-time, onsite position (37.5 hours/week) at our Milwaukie Health Center in Milwaukie, Oregon.

• Tuesday: 11:30am-7:30pm
• Wednesday: 11:00am-7:00pm
• Thursday: 8:30am-4:30pm
• Friday: 8:00am-4:00pm
• Saturday: 7:30am-3:30pm

Candidates must be able to reliably work this schedule, including Saturdays.

Employees may be requested or required to occasionally work other days (including weekends), hours, and locations to meet operational needs.

Bilingual Spanish skills are preferred but not required.

What We're Looking For

Required:

• High school diploma or equivalent
• At least two years of customer service experience, preferably in a fast-paced environment
• Strong communication, organization, and problem-solving skills
• Ability to provide welcoming, respectful service to people from diverse backgrounds
• Comfort using computers and learning new software systems
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Ability to work independently and collaboratively as part of a team
• Commitment to patient confidentiality, inclusion, and equitable access to health care

Nice to Have:

• Experience in a health care setting, medical office, or patient-facing role
• Experience with scheduling, registration, insurance verification, or payment processing
• Familiarity with electronic health records (EHR)
• Bilingual Spanish skills or proficiency in another language

Pay & Growth

$20.37-$29.68/hour

This is a represented, hourly (non-exempt) position. The wage scale is established by the collective bargaining agreement (CBA), and starting wage placement is based on relevant experience and internal equity.

Most new hires start toward the lower end of the range, with room to grow.

Additional pay opportunities:

• Bilingual premium: +$1.72/hour
• Interpreter-level premium: +$3.44/hour

Language premiums are available to eligible employees who meet PPCW's applicable proficiency requirements.

Why Work at PPCW?

Because the work you do here matters.

Planned Parenthood has a long history of providing essential health care, education, and support to people in our communities. At PPCW, you'll be part of a mission-driven team committed to reducing barriers to care and making sure patients are treated with dignity, compassion, and respect.

Our patients come to us from all walks of life, including people who face financial, social, or systemic barriers to accessing health care. Every member of our team plays a role in making that care possible.

You don't have to be a clinician to make a meaningful difference in someone's health care experience. Sometimes it starts with the person who welcomes them through the door.

Benefits & Support

We offer a benefits package that supports your health, stability, and growth:

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance (for eligible employees)
• 403(b) with 6% employer match
• Free, confidential counseling and support (EAP)
• Ongoing training and professional development