Back Office Clinic Assistant - Bilingual Required

Planned Parenthood Columbia Willamette; Beaverton (OR); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Paid time off

9 holidays

Health insurance

403(b) with 6% employer match

Job summary

Planned Parenthood Columbia Willamette is seeking a part-time Back Office Clinic Assistant to support patients and clinicians at the Beaverton Health Center. You’ll welcome patients, document histories, assist during exams, and help keep rooms stocked and ready for care.

You will communicate in English and Spanish, maintain accurate EHR records, follow safety protocols, and collaborate with staff to ensure smooth visits. PPCW values inclusive, patient-centered care and opportunities for growth.

Qualifications

• High school diploma or equivalent is required.
• Bilingual English and Spanish to support patient understanding.
• Strong customer service and communication skills.
• Ability to provide compassionate, respectful care to diverse patients.
• Willingness to learn clinical procedures and medical terminology.
• Strong organizational skills and attention to detail.
• Ability to follow instructions and work well in a team.

Responsibilities

• Welcome patients and prepare them for appointments.
• Obtain patient information, medical histories, and vital signs.
• Assist clinicians during examinations and procedures.
• Prepare exam rooms, supplies, and equipment.
• Support patient education and explain services and follow-up care.
• Maintain accurate patient documentation in the EHR.
• Follow infection control and safety protocols.
• Maintain clinical inventory and supplies.
• Protect patient privacy and provide inclusive care.
• Collaborate with clinicians and health center staff to keep visits running smoothly.

Skills

Bilingual English/Spanish

Effective communication

Customer service

Compassionate, respectful care

Willingness to learn clinical tasks

Organizational skills

Teamwork

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

As a Back Office Clinic Assistant, you'll provide hands-on support to patients and clinicians throughout their visits.

On a typical day, you might:

• Welcome patients into clinical areas and help prepare them for appointments
• Obtain and document patient information, medical histories, and vital signs
• Assist clinicians during examinations, procedures, and patient visits
• Prepare exam rooms, supplies, instruments, and equipment for patient care
• Support patient education and provide information about services and follow-up care within your training and role
• Communicate with patients in both English and Spanish to support understanding and access to care
• Collect and process specimens and perform clinical support tasks as trained and authorized
• Maintain accurate patient documentation using our electronic health record (EHR) system
• Follow infection prevention, sterilization, and safety protocols
• Help maintain clinical inventory, supplies, and equipment
• Protect patient privacy and provide compassionate, inclusive, judgment-free care
• Work closely with clinicians and other health center staff to keep patient visits running smoothly

Schedule & Location

This is a part-time, onsite position (30 hours/week) at our Beaverton Health Center in Beaverton, Oregon.

The regular schedule will be determined during the interview process and is expected to include Saturday shifts.

Candidates must be available to work Saturdays and demonstrate flexibility in scheduling.Employees may be requested or required to occasionally work other days (including weekends), hours, and locations to meet operational needs.

Bilingual Spanish proficiency is required.

What We're Looking For

Required:

• High school diploma or equivalent
• Ability to communicate effectively with patients in both English and SpanishStrong customer service, interpersonal, and communication skills
• Ability to provide compassionate, respectful care to people from diverse backgrounds
• Comfort learning clinical procedures, medical terminology, and new technology
• Strong organizational skills and attention to detail
• Ability to follow instructions, maintain confidentiality, and work effectively as part of a team
• Willingness to perform hands-on clinical support tasks and participate in required training
• Commitment to patient-centered care, inclusion, and equitable access to health care

Nice to Have:

• Experience in health care, patient care, or another customer-facing role
• Previous experience as a Medical Assistant, Clinic Assistant, or similar position
• Familiarity with electronic health records (EHR)
• Experience supporting patients in a reproductive or sexual health care setting

We welcome applicants from a variety of professional backgrounds. Experience in retail, hospitality, food service, caregiving, or other people-focused work can provide valuable skills for this position.

Pay & Growth

$20.37-$29.68/hour

This is a represented, hourly (non-exempt) position. The wage scale is established by the collective bargaining agreement (CBA), and starting wage placement is based on relevant experience and internal equity.

Most new hires start toward the lower end of the range, with room to grow.

Additional pay opportunities:

• Bilingual Spanish premium: +$1.72/hour
• Interpreter-level premium: +$3.44/hour

Language premiums are available to eligible employees who meet PPCW's applicable proficiency requirements.

After six months, you may be eligible for additional clinical responsibilities that include extra hourly pay.

Why Work at PPCW?

Because the work you do here matters.

Planned Parenthood has a long history of providing essential health care, education, and support to people in our communities. At PPCW, you'll be part of a mission-driven team committed to reducing barriers to care and ensuring patients are treated with dignity, compassion, and respect.

Our patients come to us from all walks of life, including people who face financial, social, or systemic barriers to accessing health care.

As a bilingual Back Office Clinic Assistant, you'll help patients feel supported during important, sometimes vulnerable moments in their lives. Your clinical support, communication skills, and compassion will contribute directly to their experience and the quality of care they receive.

You’ll also have opportunities to develop new skills, gain hands-on health care experience, and grow professionally while contributing to a mission that makes a meaningful difference.

Benefits & Support

We offer benefits and resources to support your health, stability, and growth, subject to eligibility:

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance (for eligible employees)
• 403(b) with 6% employer match
• Free, confidential counseling and support (EAP)
• Ongoing training and professional development