Clinical Informatics Coordinator

Planned Parenthood Columbia Willamette; Portland (OR); Hybrid; USD 37,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Nine paid holidays

Medical/dental/vision insurance

403(b) retirement plan with employer**

EAP

Training & development

Job summary

Planned Parenthood Columbia Willamette is seeking an EHR support professional to troubleshoot Epic issues, maintain the helpdesk, and coordinate with staff across sites. You will provide at-elbow support, conduct training, and help onboard employees to Epic and ticketing systems.

This full-time, hybrid role is based in Portland or Eugene, Oregon, with occasional travel to PPCW centers. You’ll join a team focused on workflows, system changes, and staff communication, while advancing your Epic

Qualifications

• High school diploma or GED.
• Two years of experience in health care, preferably as a Clinic Assistant.
• One year of experience using the Epic EHR system used by Planned Parenthood.
• Willingness and ability to become an Epic Credentialed Trainer.
• Demonstrated excellence in customer service.
• Valid driver’s license and current insurance for work-related driving.

Responsibilities

• Troubleshoot Epic issues and maintain EHR helpdesk and JIRA tickets.
• Support routine EHR maintenance, testing, configuration, and upgrades.
• Coordinate with Patient Services, EHR stakeholders, and Betterhealth to improve workflows.
• Communicate system changes, reminders, and operational updates to staff.
• Deliver at-elbow support and EHR training at PPCW locations.
• Develop and update training guides, manuals, and e-learning resources.
• Help onboard employees to EHR and related ticketing systems.

Skills

Customer service

Training & onboarding

Communication

Education

High school diploma or GED

Tools

Epic EHR system

Job description

• Troubleshoot Epic issues and maintain EHR helpdesk and JIRA tickets.
• Support routine EHR maintenance, testing, configuration, and upgrades.
• Coordinate with Patient Services, EHR stakeholders, and Betterhealth to improve workflows.
• Communicate system changes, reminders, and operational updates to staff.
• Deliver at-elbow support and EHR training at PPCW locations.
• Develop and update training guides, manuals, and e-learning resources.
• Help onboard employees to EHR and related ticketing systems.

Schedule & Location

Work location: Portland or Eugene (Hybrid).

Full-time (37.5 hours/week), Monday–Friday. Hybrid work flexibility will be discussed during interviews. In-person work is based at the Flanagan Regional Service Center in Portland or Eugene Regional Service Center, with occasional travel to PPCW health centers. Remote work must be performed within Oregon or Washington.

Employees may occasionally be asked or required to work other days (including weekends), hours, or locations to meet operational needs.

What We're Looking For

Required qualifications

• High school diploma or GED.
• Two years of experience in health care, preferably as a Clinic Assistant.
• One year of experience using the Epic EHR system used by Planned Parenthood.
• Willingness and ability to become an Epic Credentialed Trainer.
• Demonstrated excellence in customer service.
• Valid driver’s license and current insurance for work-related driving.

Helpful additional experience includes EHR implementation, helpdesk ticketing, systems change, training, and health center workflows.

Pay & Growth

$26.80–$39.05/hour

Represented, hourly (non-exempt). Pay placement is based on relevant experience and internal equity; represented wages follow the applicable collective bargaining agreement.

Why Work at PPCW?

Planned Parenthood has a long history of providing essential sexual and reproductive health care, education, and support. At PPCW, you will join colleagues committed to patient dignity, health equity, and reducing financial, social, and systemic barriers to care.

Whether you support patients directly, lead a health center, or strengthen the systems behind the scenes, your work helps people receive the care and information they need.

Benefits & Support

Eligible employees have access to a benefits package designed to support their health, stability, and growth:

• Paid time off (up to four weeks, increasing over time)
• Nine paid holidays
• Medical, dental, and vision insurance (subject to eligibility)
• 403(b) retirement plan with employer match
• Confidential employee assistance program (EAP)
• Training and professional development opportunities