Front Office Clinic Assistant – Float

Planned Parenthood Columbia Willamette; Eugene (OR); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Paid time off

9 paid holidays

Medical, dental, and vision insurance

403(b) retirement plan

Confidential employee assistance

Training and professional development

Job summary

Planned Parenthood Columbia Willamette in the Eugene–Springfield area seeks a friendly receptionist to welcome patients, complete check-in and check-out, and create a respectful first impression. The float position offers both part-time and full-time opportunities with schedules discussed during interviews.

Health centers operate Monday–Friday 8:00am–6:00pm and Saturday 8:00am–4:00pm; weekend assignments may be required.

Qualifications

• High school diploma or equivalent.
• 2 years of work experience in a customer service or high-volume role.
• Strong communication, organization, and confidentiality skills.
• Ability to learn scheduling and electronic health record systems.

Responsibilities

• Welcome patients during check-in and check-out with a respectful, friendly approach.
• Schedule appointments and answer patient questions by phone and in person.
• Maintain accurate demographic, insurance, and registration information.
• Explain payments and assist with routine financial paperwork.
• Coordinate with clinical teams to support smooth patient visits.
• Protect confidential information and support patients from diverse backgrounds.

Skills

Customer service

Communication

Organization

Confidentiality

Scheduling systems

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Job description

• Welcome patients, complete check-in and check-out, and create a respectful first impression.


• Schedule appointments and answer patient questions by phone and in person.


• Maintain accurate demographic, insurance, and registration information.


• Explain payments and assist with routine financial paperwork.


• Coordinate with clinical teams to support smooth patient visits.


• Protect confidential information and support patients from diverse backgrounds.

Schedule & Location

Work location: Eugene–Springfield metro area (Float).

This position requires residence within the Eugene–Springfield metro area. Float employees report for in-person work at PPCW health centers according to predetermined schedules and operational need.

Part-time and full-time opportunities are available. Specific schedules will be discussed during interviews. Saturday shifts rotate among staff, with regular Saturday assignments available by preference. Health center operating hours are Monday–Friday, 8:00am–6:00pm, and Saturday, 8:00am–4:00pm.

Employees may occasionally be asked or required to work other days (including weekends), hours, or locations to meet operational needs.

What We're Looking For

Required qualifications

• High school diploma or equivalent.


• Two years of work experience in a customer service or high-volume role.


• Strong communication, organization, confidentiality, and customer service skills.


• Ability to learn scheduling, registration, and electronic health record systems.

Spanish bilingual skills are preferred, not required. Applicants with strong customer service experience from retail, hospitality, food service, or other high-volume settings are encouraged to apply.

Pay & Growth

$20.37–$29.68/hour

Represented, hourly (non-exempt). Pay placement is based on relevant experience and internal equity; represented wages follow the applicable collective bargaining agreement.

• Eligible bilingual employees may earn an additional $1.72/hour; interpreter-level proficiency may qualify for $3.44/hour, subject to PPCW requirements.


• After six months, employees may be eligible for additional clinical responsibilities that include extra hourly pay, depending on training and available assignments.


• Float premium: additional $2/hour, increasing to $3/hour after two continuous years as a float employee.


• Eligible mileage reimbursement and paid travel time when commuting to a worksite more than 30 miles from the employee’s base location.

Why Work at PPCW?

Planned Parenthood has a long history of providing essential sexual and reproductive health care, education, and support. At PPCW, you will join colleagues committed to patient dignity, health equity, and reducing financial, social, and systemic barriers to care.

Whether you support patients directly, lead a health center, or strengthen the systems behind the scenes, your work helps people receive the care and information they need.

Benefits & Support

Eligible employees have access to a benefits package designed to support their health, stability, and growth:

• Paid time off (up to four weeks, increasing over time)


• Nine paid holidays


• Medical, dental, and vision insurance (subject to eligibility)


• 403(b) retirement plan with employer match


• Confidential employee assistance program (EAP)


• Training and professional development opportunities