Front Office Associate - Customer Care & Growth (Mon-Fri)

Amplifon; Hawley (Wayne County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Ongoing professional training and发展

Career growth opportunities

Paid Time Off

Paid Holidays

Job summary

Miracle-Ear is seeking a Front Office Associate to be the first point of contact for customers, both by phone and in person. You will deliver a quality experience and support the Hearing Care Professionals with accurate information and smooth scheduling.

The role fits candidates with office administration or customer service backgrounds, requiring strong organizational and technical skills, a cheerful demeanor, and the ability to manage payments and records, while contributing to the company’s

Qualifications

• Minimum of a high school diploma or equivalent.
• Administrative/front office or patient care coordinator background.
• Experience in a direct customer support role.
• Comfortable handling inbound and outbound calling.
• Appointment scheduling and strong phone etiquette.
• Sales-minded and takes initiative.
• Adaptable and detail oriented, with an outgoing demeanor.
• Computer literacy and ability to document and file records.

Responsibilities

• Manage the customer journey as the first point of contact, setting expectations for appointments and delivering a quality experience.
• Scheduling, screening, and confirming new appointments via inbound/outbound calls.
• Provide customer resolutions to concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform customers about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Support office promotions by participating in marketing/social media initiatives.
• Assist with hearing aid maintenance, cleaning and repairs.

Skills

Customer service

Administrative support

Scheduling

Phone etiquette

Sales mindset

Computer literacy

Education

High school diploma

Job description

Miracle-Ear is seeking a Front Office Associate to be the first point of contact for customers, both by phone and in person. You will deliver a quality experience and support the Hearing Care Professionals with accurate information and smooth scheduling.

The role fits candidates with office administration or customer service backgrounds, requiring strong organizational and technical skills, a cheerful demeanor, and the ability to manage payments and records, while contributing to the company’s