Front Office Associate – Hearing Care & Scheduling

Miracle-Ear, Inc.; Altoona (PA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Health Savings Account

Life insurance

PTO

Paid holidays

Volunteer time off

Parental leave

Wellness resources

Employee Assistance Program (EAP)

Ampli-Academy training

Job summary

Miracle-Ear, Inc. in Altoona, PA seeks a Front Office Associate to manage customer intake, support clinical operations, and drive store performance through smart scheduling. Reporting to the Area Manager, you will be a key pillar of our clinic team, helping people rediscover all the emotions of sound.

You will work Monday through Friday 8:00am to 4:00pm, earn $17.00 per hour, and access benefits including medical, dental, vision, 401(k) with company match, PTO, and training through Ampli-Academy.

Qualifications

• High school diploma or equivalent.
• 2+ years admin experience and 2+ years direct customer support.
• 2+ years appointment management and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: set appointment expectations and deliver a quality experience; coordinate, screen, and confirm appointments; drive appointments via outbound calls.
• Store Administration & Operations: monitor inventory, assist with billing and invoicing, handle inquiries and walk-ins; maintain customer database and ensure data privacy; provide after-care services.
• Retail Sales & Marketing Support: partner with Hearing Care Professional to engage in marketing, store promotions, and social media; prepare appointments and engage in selling hearing aid accessories.

Skills

Appointment management

Customer service

Microsoft Office

Communication

Privacy compliance

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. in Altoona, PA seeks a Front Office Associate to manage customer intake, support clinical operations, and drive store performance through smart scheduling. Reporting to the Area Manager, you will be a key pillar of our clinic team, helping people rediscover all the emotions of sound.

You will work Monday through Friday 8:00am to 4:00pm, earn $17.00 per hour, and access benefits including medical, dental, vision, 401(k) with company match, PTO, and training through Ampli-Academy.