Front Office Associate - Customer Care & Scheduling

Miracle-Ear; Milford (PA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Ongoing professional training and dev

Career growth opportunities

Paid Time Off

Paid Holidays

Job summary

Miracle-Ear in Pennsylvania seeks a Front Office Associate to be the customer’s first contact, greeting visitors and callers with a friendly, professional demeanor.

You will schedule appointments, handle payments, maintain records, assist with promotions, support hearing aid maintenance, and coordinate with the Hearing Care Professional. This Monday–Friday, 9 AM–5 PM role supports Hawley and Milford locations, with a monthly bonus opportunity.

Qualifications

• Administrative, front office, or patient care coordinator background.
• Experience in a direct customer support role.
• Comfortable handling inbound and outbound calling.
• Appointment scheduling and quality phone etiquette.
• Sales-minded and takes initiative.
• Adaptable and detail oriented, with an outgoing, positive demeanor.
• Computer literacy, ability to accurately document and file records.

Responsibilities

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
• Scheduling, screening, and confirming new appointments through inbound and outbound calling.
• Provide customer resolution to any concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Help run office promotions by participating in any marketing and social media initiatives.
• Support hearing aid maintenance, cleaning and repairs.

Skills

Administrative experience

Front office experience

Customer service

Phone etiquette

Sales-minded

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Miracle-Ear in Pennsylvania seeks a Front Office Associate to be the customer’s first contact, greeting visitors and callers with a friendly, professional demeanor.

You will schedule appointments, handle payments, maintain records, assist with promotions, support hearing aid maintenance, and coordinate with the Hearing Care Professional. This Monday–Friday, 9 AM–5 PM role supports Hawley and Milford locations, with a monthly bonus opportunity.