Front Office Associate - Customer Experience & Admin

Amplifon SPA; Shalimar (FL); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health & Financial benefits

Work-life balance

Well-being

Career development

Job summary

Miracle-Ear in Florida is seeking a Front Office Associate to deliver exceptional customer experiences in a fast-paced hearing care environment. You’ll manage appointments, handle inquiries, support store operations, and collaborate with Hearing Care Professionals to promote services and sales of hearing aid accessories.

The role offers weekday hours, competitive benefits, and opportunities for ongoing training through AmpliAcademy.

Qualifications

• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Skills

Administrative skills

Customer support

Appointment management

Communication

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Windows

Job description

Miracle-Ear in Florida is seeking a Front Office Associate to deliver exceptional customer experiences in a fast-paced hearing care environment. You’ll manage appointments, handle inquiries, support store operations, and collaborate with Hearing Care Professionals to promote services and sales of hearing aid accessories.

The role offers weekday hours, competitive benefits, and opportunities for ongoing training through AmpliAcademy.