Clinic Front Desk & Operations Associate

Miracle-Ear, Inc.; Tucson (AZ); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Health Savings Account

Life insurance

Hearing aid benefits

Paid Time Off

Paid Holidays

Volunteer time off

Parental leave

Wellness hub access

Employee Assistance Program

Continuous training

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate to manage the customer intake, support clinical operations, and drive store performance through effective schedule management.

You will report to the Area Manager and play a key role in helping people rediscover all the emotions of sound. The role offers compensation at $19.00/hour with a monthly bonus potential of $250, a Monday–Friday schedule from 8:30am to 5:00pm, and comprehensive benefits including medical, dental, vision, retirement

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years administrative experience and 2+ years in direct customer support.
• Appointment management: 2+ years of appointment setting and customer database management.
• Communication: Comfortable handling inbound and outbound calls.
• Technical: Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and set appointment expectations.
• Coordinate and confirm in-person and phone appointments.
• Drive customer appointments to support store performance with outbound calls.
• Monitor inventory, assist with billing and invoicing, and handle inquiries.
• Provide routine after-care services, troubleshooting, cleaning, and maintenance of hearing aid devices.
• Partner with Hearing Care Professional on marketing efforts and office promotions.

Skills

Appointment management

Customer service

Scheduling

Communication

Microsoft Office

Windows

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate to manage the customer intake, support clinical operations, and drive store performance through effective schedule management.

You will report to the Area Manager and play a key role in helping people rediscover all the emotions of sound. The role offers compensation at $19.00/hour with a monthly bonus potential of $250, a Monday–Friday schedule from 8:30am to 5:00pm, and comprehensive benefits including medical, dental, vision, retirement