Front Office Associate — Customer Care & Growth (Mon-Fri)

Miracle-Ear; Hawley (Wayne County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Ongoing professional training and dev.

Career growth opportunities

Paid Time Off

Paid Holidays

Job summary

Miracle-Ear is seeking a driven Front Office Associate to be the first point of contact for customers in Hawley and Milford locations. This role emphasizes exceptional service, appointment coordination, and accurate records to ensure a positive experience.

Responsibilities include handling inbound/outbound calls, data entry, payments, and supporting hearing care professionals. The position offers weekday hours and on-site work with a monthly bonus opportunity.

Qualifications

• High school diploma or equivalent required.
• Experience in front office, receptionist, or patient care coordination preferred.
• Direct customer support experience required.
• Comfort with inbound/outbound calling and scheduling.
• Sales-minded, proactive, and detail-oriented.
• Proficient computer literacy and record-keeping.

Responsibilities

• Manage the customer journey as the first point of contact and set appointment expectations.
• Schedule, screen, and confirm new appointments via inbound and outbound calls.
• Provide resolution to customer concerns and questions.
• Communicate customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain and update the customer database.
• Inform customers about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Support promotions and participate in marketing and social media initiatives.
• Assist with hearing aid maintenance, cleaning and repairs.

Skills

Front office

Customer service

Phone etiquette

Scheduling

Data entry

Education

High school diploma or equivalent

Job description

Miracle-Ear is seeking a driven Front Office Associate to be the first point of contact for customers in Hawley and Milford locations. This role emphasizes exceptional service, appointment coordination, and accurate records to ensure a positive experience.

Responsibilities include handling inbound/outbound calls, data entry, payments, and supporting hearing care professionals. The position offers weekday hours and on-site work with a monthly bonus opportunity.