Front Office Associate

RAYUS Radiology; Greenwood (IN); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Tuition reimbursement

Job summary

RAYUS Radiology in Greenwood, Indiana is seeking a Front Office Associate responsible for providing patient services, scheduling appointments, and ensuring a welcoming environment. This temporary/PRN position requires strong customer service skills and proficiency in office software.

Qualifications include a high school diploma and one year of relevant experience. The role offers various benefits based on eligibility, including medical and dental insurance, 401(k), and tuition reimbursement.

Qualifications

• One year of customer service experience.
• Proficiency in using computer systems and typing.
• Working knowledge of Microsoft Office Suite: Outlook, Word, Teams, Excel.

Responsibilities

• Greet and check-in patients scheduled for imaging services.
• Arrange transportation, interpreters, and hotel accommodations for patients.
• Verify patient's insurance coverage and pre-certify patient exams.

Skills

Customer service experience

Proficiency in computer systems

Microsoft Office Suite knowledge

Bilingual

Education

High School Diploma or equivalent

Job description

RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a temporary/PRN position with varied shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Registration (55%)

• Greet and check‑in patients scheduled for imaging services; process payments and copays as needed.
• Answer phones and handle calls in an efficient and friendly manner.
• Field phone calls appropriately for Center Team Members.
• Act as liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information.
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup.
• Order office supplies as needed.
• Maintain supply of patient information sheets.
• Push patient imaging via electronic interfaces.
• Complete patient appointment confirmation calls and provide preparation instructions to patients.
• Fax/scan reports, billing information and medical release forms as requested.

Scheduling (20%)

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
• Enter and submit patient exam orders.
• Verify patient exam orders match exam schedules.
• Schedule referrals and ensure proper authorizations are obtained.
• Schedule walk‑in patients.
• Process requests for image orders and CDs from referring physicians and patients.
• Maintain an up-to-date and accurate database of all current and potential referring physicians.

Insurance (20%)

• Verify patient's insurance coverage.
• Pre‑certify all patient exams with the patient's insurance company.
• Obtain insurance authorizations.
• Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization, if needed, before patient appointments.
• Facilitate Release of Information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines.

Other Tasks and Projects (5%)

• Complete other tasks and projects as assigned.

Required Qualifications

• High School Diploma or equivalent.
• One year of customer service experience.
• Proficiency in using computer systems and typing.
• Working knowledge of Microsoft Office Suite: Outlook, Word, Teams, Excel.

Preferred Qualifications

• Previous medical office experience.
• Medical terminology and office background.
• Insurance knowledge.
• Bilingual.

Benefits

Benefits (based on eligibility) include medical, dental and vision insurance, 401(k) with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay, and many more.

RAYUS Radiology is an equal opportunity employer. We welcome Veterans and people with disabilities.