Front Office Associate

Insight Imaging; Downey (CA); On-site; USD 25,000 - 32,000; Part time

Job summary

RAYUS Radiology in Downey, CA is seeking a Front Office Associate to join our team. You will greet and register patients, answer phones, schedule appointments, and support referral professionals in a cheerful, professional manner.

This is a Temporary/PRN role with varied shifts. The pay range is $18.00 to $23.00 per hour based on experience and direct/ relevant experience.

Qualifications

• High School Diploma or equivalent.
• One year of Customer Service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel.

Responsibilities

• Greet and check-in patients scheduled for imaging services; processes payments and copays as needed.
• Answer phones and handle calls in an efficient and friendly manner.
• Field phone calls appropriately for Center Team Members.
• Act as liaison between imaging technologists and patients waiting for exams; relay messages about scanner status and clinic information.
• Maintain organization of the front office lobby area and assist with general office cleanup.
• Maintain supply of patient information sheets.
• Complete patient appointment confirmation calls and provide preparation instructions to patients.
• Fax/scan reports, billing information, and medical release forms as requested.
• Enter and submit patient exam orders; verify orders match schedules; schedule referrals and authorizations; schedule walk-ins.
• Process image orders and CDs requests from referring physicians and patients.
• Verify insurance coverage; pre-certify exams; obtain authorizations; handle ROI requests per guidelines.

Skills

Customer service

Communication

Typing

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This is a Temporary/PRN position working various shifts.

The pay range for this position is $18.00 - $23.00 based on direct and relevant experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

1. Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
2. Answer phones and handles calls in an efficient and friendly manner
3. Field phone calls appropriately for Center Team Members
4. Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
5. Maintain organization of the front office lobby area and assisting with general office cleanup
6. Maintain supply of patient information sheets
7. Complete patient appointment confirmation calls and provide preparation instructions to patients
8. Fax/scan reports, billing information, and medical release forms as requested

(20%) Scheduling

1. Enter and submit patient exam orders
2. Verify patient exam orders match exam schedules
3. Schedule referrals and ensures proper authorizations are obtained
4. Schedule walk-in patients
5. Process requests for image orders and CDs from both the referring physicians and patients

(20%) Insurance

1. Verify patient's insurance coverage
2. Pre-certify all patient exams with the patient's insurance company
3. Obtain insurance authorizations
4. Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(5%) Completes other tasks and projects as assigned

Required:

1. High School Diploma, or equivalent
2. One (1) year of Customer Service experience
3. Proficient in using computer systems and typing
4. Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred:

1. Previous medical office experience
2. Medical terminology and office background
3. Insurance knowledge
4. Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.