Front Office Associate

Insight Imaging; Westbrook (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Life and disability insurance

Tuition reimbursement

PTO and holiday pay

Job summary

Insight Imaging is seeking a Front Office Associate in Westbrook, Maine. This role involves managing patient interactions, including greeting and checking in patients, verifying insurance, and scheduling appointments.

The ideal candidate will have a high school diploma and at least one year of customer service experience, along with proficiency in Microsoft Office. The position is full-time, Monday to Friday, with a range of benefits available.

Qualifications

• One year of customer service experience required.
• Proficient in using computer systems and typing.
• Basic understanding of Microsoft Office required.

Responsibilities

• Greet and check-in patients scheduled for imaging services.
• Verify patient insurance coverage and obtain authorizations.
• Schedule patient referrals and maintain patient databases.

Skills

Customer Service experience

Proficient in Microsoft Office Suite

Typing proficiency

Bilingual

Education

High School Diploma or equivalent

Job description

RAYUS Radiology is looking for a Front Office Associate to join our team. This role is a full-time position working Monday to Friday 10:30 AM to 7 PM.

ESSENTIAL DUTIES AND RESPONSIBILITIES

REGISTRATION (55%)

• Greet and check‑in patients scheduled for imaging services; process payments and copays as needed.
• Answer phones and handle calls in an efficient and friendly manner.
• Field phone calls appropriately for Center Team Members.
• Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other clinic information.
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup.
• Order office supplies as needed.
• Maintain supply of patient information sheets.
• Push patient imaging via electronic interfaces.
• Complete patient appointment confirmation calls and provide preparation instructions to patients.
• Fax/scan reports, billing information, and medical release forms as requested.

SCHEDULING (20%)

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
• Enter and submit patient exam orders.
• Verify patient exam orders match exam schedules.
• Schedule referrals and ensure proper authorizations are obtained.
• Schedule walk‑in patients.
• Process requests for image orders and CDs from both the referring physicians and patients.
• Maintain an up-to-date and accurate database of all current and potential referring physicians.

INSURANCE (20%)

• Verify patient’s insurance coverage.
• Pre‑certify all patient exams with the patient’s insurance company.
• Obtain insurance authorizations.
• Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization, if needed, prior to patient appointments.
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines.

OTHER TASKS AND PROJECTS (5%)

• Completes other tasks and projects as assigned.

REQUIREMENTS

1. High School Diploma, or equivalent.
2. One (1) year of Customer Service experience.
3. Proficient in using computer systems and typing.
4. Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel.

PREFERRED

1. Previous medical office experience.
2. Medical terminology and office background.
3. Insurance knowledge.
4. Bilingual.

RAYUS is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set‑up period.