Front Office Associate

RAYUS Radiology; Plano (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Adoption assistance

Pet insurance

PTO and holiday pay

Job summary

RAYUS Radiology is looking for a Front Office Associate in Plano, Texas. In this role, you will manage patient services by answering phones, scheduling appointments, and greeting patients in a professional manner. Key responsibilities include verifying insurance coverage, arranging transportation, and maintaining an organized front office.

The ideal candidate will have a High School Diploma, customer service experience, and proficiency with computer systems. Benefits include medical, dental, vision insurance, and 401(k) with company match.

Qualifications

• Minimum of one year of customer service experience required.
• Proficiency in using computer systems and typing is essential.
• Working knowledge of Microsoft Office Suite: Outlook, Word, Teams, Excel.

Responsibilities

• Greet and check-in patients for imaging services.
• Answer phones and handle calls in a friendly manner.
• Verify patient insurance coverage and pre-certify exams.
• Maintain organization of the front office lobby area.
• Schedule referrals and obtain necessary authorizations.

Skills

Customer service experience

Proficient in using computer systems

Knowledge of Microsoft Office Suite

Bilingual

Education

High School Diploma or equivalent

Job description

RAYUS Radiology is looking for a Front Office Associate to join our team. In this role you will provide services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Registration (55%)

1. Greet and check‑in patients scheduled for imaging services; process payments and copays as needed.
2. Answer phones and handle calls in an efficient and friendly manner.
3. Field phone calls appropriately for Center Team Members.
4. Act as liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information.
5. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup.
6. Order office supplies as needed.
7. Maintain supply of patient information sheets.
8. Push patient imaging via electronic interfaces.
9. Complete patient appointment confirmation calls and provide preparation instructions to patients.
10. Fax/scan reports, billing information, and medical release forms as requested.

Scheduling (20%)

1. Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
2. Enter and submit patient exam orders.
3. Verify patient exam orders match exam schedules.
4. Schedule referrals and ensure proper authorizations are obtained.
5. Schedule walk‑in patients.
6. Process requests for image orders and CDs from both the referring physicians and patients.
7. Maintain an up‑to‑date and accurate database of all current and potential referring physicians.

Insurance (20%)

1. Verify patient’s insurance coverage.
2. Pre‑certify all patient exams with the patient’s insurance company.
3. Obtain insurance authorizations.
4. Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization, if needed, prior to patient appointments.
5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines.

Other Tasks (5%)

Completes other tasks and projects as assigned.

Required Qualifications

1. High School Diploma, or equivalent.
2. One (1) year of customer service experience.
3. Proficient in using computer systems and typing.
4. Working knowledge of Microsoft Office Suite: Outlook, Word, Teams, Excel.

Preferred Qualifications

1. Previous medical office experience.
2. Medical terminology and office background.
3. Insurance knowledge.
4. Bilingual.

Benefits

We offer benefits (based on eligibility) including medical, dental, and vision insurance; 401(k) with company match; life and disability insurance; tuition reimbursement; adoption assistance; pet insurance; PTO and holiday pay, and many more. DailyPay implementation is contingent upon an initial set‑up period.

RAYUS Radiology is an Equal Opportunity Employer/Veteran/Disabled.