Front Office Associate

RAYUS Radiology; Creve Coeur (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

PTO and holiday pay

Job summary

RAYUS Radiology in Creve Coeur, Missouri is seeking a Front Office Associate to enhance patient services by managing appointments, greeting patients, and ensuring efficient operation of the front office. Responsibilities include checking in patients, handling insurance verifications, and coordinating referrals.

The ideal candidate will have at least one year of customer service experience, proficiency in computer use, and knowledge of Microsoft Office Suite. A high school diploma is required, and previous medical office experience is preferred.

Qualifications

• 1 year of customer service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite: Outlook, Word, Teams, Excel.

Responsibilities

• Greet and check-in patients scheduled for imaging services.
• Arrange transportation and schedule referrals for patients.
• Verify patient's insurance coverage.

Skills

Customer service experience

Computer systems proficiency

Microsoft Office Suite

Insurance knowledge

Bilingual

Education

High School Diploma or equivalent

Job description

RAYUS Radiology is looking for a Front Office Associate to join our team. In this role you will provide services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Registration (55%)

1. Greet and check‑in patients scheduled for imaging services; process payments and copays as needed.
2. Answer phones and handle calls in an efficient and friendly manner.
3. Field phone calls appropriately for Center Team Members.
4. Act as liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information.
5. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup.
6. Order office supplies as needed.
7. Maintain supply of patient information sheets.
8. Push patient imaging via electronic interfaces.
9. Complete patient appointment confirmation calls and provide preparation instructions to patients.
10. Fax/scan reports, billing information, and medical release forms as requested.

Scheduling (20%)

1. Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
2. Enter and submit patient exam orders.
3. Verify patient exam orders match exam schedules.
4. Schedule referrals and ensure proper authorizations are obtained.
5. Schedule walk‑in patients.
6. Process requests for image orders and CDs from both the referring physicians and patients.
7. Maintain an up‑to‑date and accurate database of all current and potential referring physicians.

Insurance (20%)

1. Verify patient’s insurance coverage.
2. Pre‑certify all patient exams with the patient’s insurance company.
3. Obtain insurance authorizations.
4. Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization, if needed, prior to patient appointments.
5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines.

Other Tasks (5%)

Completes other tasks and projects as assigned.

Required Qualifications

1. High School Diploma, or equivalent.
2. One (1) year of customer service experience.
3. Proficient in using computer systems and typing.
4. Working knowledge of Microsoft Office Suite: Outlook, Word, Teams, Excel.

Preferred Qualifications

1. Previous medical office experience.
2. Medical terminology and office background.
3. Insurance knowledge.
4. Bilingual.

Benefits

We offer benefits (based on eligibility) including medical, dental, and vision insurance; 401(k) with company match; life and disability insurance; tuition reimbursement; adoption assistance; pet insurance; PTO and holiday pay, and many more. DailyPay implementation is contingent upon an initial set‑up period.

RAYUS Radiology is an Equal Opportunity Employer/Veteran/Disabled.