Front Office Associate

RAYUS Radiology; Saint Louis Park (MN); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical, dental and vision insurance

401k with company match

Life and disability insurance

Tuition reimbursement

Job summary

RAYUS Radiology is hiring a part-time Front Office Associate in Saint Louis Park, Minnesota. The role involves checking in patients, scheduling appointments, and verifying insurance coverage. Applicants should have a high school diploma and at least one year of customer service experience, proficiency with computer systems, and a working knowledge of Microsoft Office Suite. Preferred qualifications include medical office experience and bilingual abilities. Benefits include insurance options, 401k, and tuition reimbursement.

Qualifications

• High School Diploma or equivalent is required.
• One year of customer service experience is essential.
• Proficient in using computer systems and typing.

Responsibilities

• Greet and check in patients scheduled for imaging services.
• Arrange transportation, interpreters, and hotel accommodations for patients.
• Verify patient’s insurance coverage and pre-certify exams.

Skills

Customer Service experience

Computer systems knowledge

Microsoft Office Suite

Bilingual

Education

High School Diploma or equivalent

Job description

Overview

RAYUS Radiology is looking for a Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This is a part-time position working every Monday and Wednesday from 1:00pm–9:30pm, and every other Friday from 1:00pm–9:30pm as well as every other Saturday from 7:00am–3:30pm.

Responsibilities

1. Registration—Greet and check in patients scheduled for imaging services; process payments and copays as needed; answer phones and handle calls efficiently and friendly; field phone calls appropriately for Center Team Members; act as liaison between imaging technologists and patients waiting for exams; relay messages regarding scanner status and other Clinic information; maintain the front office lobby area; organize coffee supplies and assist with general office cleanup; order office supplies; maintain supply of patient information sheets; push patient imaging via electronic interfaces; complete patient appointment confirmation calls and provide preparation instructions; fax/scan reports, billing information, and medical release forms as requested.
2. Scheduling—Arrange transportation, interpreters, and hotel accommodations for patients when appropriate; enter and submit patient exam orders; verify patient exam orders match exam schedules; schedule referrals and ensure proper authorizations are obtained; schedule walk-in patients; process requests for image orders and CDs from referring physicians and patients; maintain an up-to-date and accurate database of current and potential referring physicians.
3. Insurance—Verify patient’s insurance coverage; pre-certify all patient exams with the patient’s insurance company; obtain insurance authorizations; apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments; facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys and insurance companies following Company guidelines.
4. Other tasks—Complete other tasks and projects as assigned.

Qualifications

Required:

• High School Diploma, or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred:

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

About and Benefits

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services — all to provide the highest level of patient care possible.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more. Visit our career page to see them all at www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.

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