PRN Front Office Associate

RAYUS Radiology; Terre Haute (IN); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life and disability insurance

Tuition reimbursement

Adoption assistance

PTO and holiday pay

Pet insurance

Job summary

RAYUS Radiology is seeking a Front Office Associate to join our Terre Haute clinic. You will greet patients, register them for imaging services, answer phones, and help coordinate scheduling with referring physicians.

This per diem role covers shifts from early morning to evening (7:30 a.m. – 9:30 p.m.), requiring a friendly, professional manner and basic computer skills, including Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• One year of customer service experience required.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite (Outlook, Word, Teams, Excel).

Responsibilities

• Greet and check-in patients; collect payments and copays as needed.
• Answer phones and route calls to Center Team Members.
• Serve as liaison between imaging technologists and patients for status updates.
• Keep front office lobby organized and order office supplies as needed.
• Schedule referrals, verify appointments, and assist with transportation as required.
• Process patient information and manage imaging scheduling workflows.

Skills

Customer service experience

Typing

Computer systems literacy

Education

High School Diploma or equivalent

Tools

Outlook

Word

Teams

Excel

Job description

RAYUS Radiology is looking for a Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This position is per diem, working hours between 7:30 a.m. – 9:30 p.m.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(55%) Registration

• Greet and check‑in patients scheduled for imaging services; process payments and copays as needed.
• Answer phones and handle calls efficiently and friendly.
• Field phone calls appropriately for Center Team Members.
• Act as liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information.
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup.
• Order office supplies as needed.
• Maintain supply of patient information sheets.
• Push patient imaging via electronic interfaces.
• Complete patient appointment confirmation calls and provide preparation instructions to patients.
• Fax/scan reports, billing information, and medical release forms as requested.

(20%) Scheduling

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
• Enter and submit patient exam orders.
• Verify patient exam orders match exam schedules.
• Schedule referrals and ensure proper authorizations are obtained.
• Schedule walk‑in patients.
• Process requests for image orders and CDs from both the referring physicians and patients.
• Maintain an up‑to‑date and accurate database of all current and potential referring physicians.

(20%) Insurance

• Verify patient insurance coverage.
• Pre‑certify all patient exams with the patient's insurance company.
• Obtain insurance authorizations.
• Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre‑authorization, if needed, prior to patient appointments.
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines.

(5%) Other tasks and projects as assigned

QUALIFICATIONS

REQUIRED

• High School Diploma or equivalent.
• One year of customer service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite (Outlook, Word, Teams, Excel).

PREFERRED

• Previous medical office experience.
• Medical terminology and office background.
• Insurance knowledge.
• Bilingual.

BENEFITS

We offer benefits (based on eligibility) including medical, dental, vision insurance; 401(k) with company match; life and disability insurance; tuition reimbursement; adoption assistance; pet insurance; PTO and holiday pay, among others.

EMPLOYMENT NOTICE

RAYUS is an Equal Opportunity Employer. Veterans and persons with disabilities are encouraged to apply.

PAY CHECK

DailyPay implementation is contingent upon initial set‑up period.