Front Office Associate

Insight Imaging; Portland (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Tuition reimbursement

Job summary

Insight Imaging is seeking a Front Office Associate in Portland, Maine. The role requires excellent customer service skills as you will greet and register patients, manage appointment schedules, and verify insurance information.

Ideal candidates will have a high school diploma, a year of customer service experience, and proficient computer skills, including knowledge of Microsoft Office. We offer competitive benefits including medical, dental, and vision insurance.

Qualifications

• One year of customer service experience.
• Proficient in computer systems and typing.
• Working knowledge of Microsoft Office Suite.

Responsibilities

• Greet and check-in patients scheduled for imaging services.
• Schedule referrals and ensure proper authorizations are obtained.
• Verify patient's insurance coverage.

Skills

Customer service experience

Proficient computer skills

Knowledge of Microsoft Office Suite

Education

High School Diploma or equivalent

Job description

RAYUS Radiology is looking for a Front Office Associate to join our team. The role involves providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a full-time position working 40 hours per week; Monday through Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(55%) Registration

• Greet and check-in patients scheduled for imaging services; process payments and copays as needed.
• Answer phones and handle calls in an efficient and friendly manner.
• Field phone calls appropriately for Center Team Members.
• Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other clinic information.
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup.
• Order office supplies as needed.
• Maintain supply of patient information sheets.
• Push patient imaging via electronic interfaces.
• Complete patient appointment confirmation calls and provide preparation instructions to patients.
• Fax/scan reports, billing information, and medical release forms as requested.

(20%) Scheduling

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
• Enter and submit patient exam orders.
• Verify patient exam orders match exam schedules.
• Schedule referrals and ensure proper authorizations are obtained.
• Schedule walk-in patients.
• Process requests for image orders and CDs from both the referring physicians and patients.
• Maintain an up-to-date and accurate database of all current and potential referring physicians.

(20%) Insurance

• Verify patient's insurance coverage.
• Pre-certify all patient exams with the patient's insurance company.
• Obtain insurance authorizations.
• Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments.
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines.

(5%) Completes other tasks and projects as assigned

Required Qualifications

• High School Diploma, or equivalent.
• One (1) year of customer service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel.

Preferred Qualifications

• Previous medical office experience.
• Medical terminology and office background.
• Insurance knowledge.
• Bilingual.

Benefits

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more.

DailyPay implementation is contingent upon initial set-up period.

RAYUS Radiology is an EO Employer/Vets/Disabled.