Front Office Associate

RAYUS Radiology; Shakopee (MN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

PTO and holiday pay

Job summary

RAYUS Radiology in Shakopee, Minnesota is seeking a Front Office Associate to join our dynamic team. In this full-time position, you will greet and register patients, assist with scheduling, and handle insurance verifications. You will be part of a welcoming team dedicated to providing quality service and support to patients and their families.

The role requires a high school diploma and one year of customer service experience. We offer a comprehensive benefits package including medical, dental, and vision insurance.

Qualifications

• High School Diploma or equivalent.
• One year of Customer Service experience.
• Proficient in using computer systems and typing.

Responsibilities

• Greet and check-in patients scheduled for imaging services.
• Answer phones and handle calls efficiently.
• Verify patient's insurance coverage.

Skills

Customer service experience

Computer proficiency

Microsoft Office knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

RAYUS now offers DailyPay! Work today, get paid today!

The pay range for this position is $16.09-23.27 based on direct and relevant experience.

RAYUS Radiology is looking for a Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This is a full-time position working Monday-Friday from 1:00pm-9:30pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(55%) Registration

1. Greet and check‑in patients scheduled for imaging services; processes payments and copays as needed
2. Answer phones and handles calls in an efficient and friendly manner
3. Field phone calls appropriately for Center Team Members
4. Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other clinic information
5. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
6. Order office supplies as needed
7. Maintain supply of patient information sheets
8. Push patient imaging via electronic interfaces
9. Complete patient appointment confirmation calls and provide preparation instructions to patients
10. Fax/scan reports, billing information, and medical release forms as requested

(20%) Scheduling

1. Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
2. Enter and submit patient exam orders
3. Verify patient exam orders match exam schedules
4. Schedule referrals and ensures proper authorizations are obtained
5. Schedule walk‑in patients
6. Process requests for image orders and CDs from both the referring physicians and patients
7. Maintain an up-to-date and accurate database of all current and potential referring physicians

(20%) Insurance

1. Verify patient's insurance coverage
2. Pre‑certify all patient exams with the patient's insurance company
3. Obtain insurance authorizations
4. Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre‑authorization, if needed, prior to patient appointments
5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines

(5%) Completes other tasks and projects as assigned

Required

• High School Diploma, or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all at www.rayusradiology.com/careers.