Front Office Administrative Assistant

Irving Oil; West Lebanon (NH); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Annual bonus plan

401k company matched up to 4%

Flexible Benefits Plan

Wellness Support

Job summary

Irving Oil in Lebanon, NH is seeking a Front Office Administrative Assistant to support the dispatch team and manage day-to-day administrative tasks. You will greet visitors and maintain confidential records, ensuring accurate, timely handling of billing and deposits.

The role offers an hourly wage of $23.00 to $28.75, with opportunities for growth, a bonus plan, and a flexible benefits package. Ideal candidates have 2+ years of admin experience and strong customer service and communication

Qualifications

• 2+ years of administrative experience.
• Post-secondary education, certificate program in business or related field, or equivalent experience.
• Ability to multi-task in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Track and assist on hitting deadlines for various projects.
• Process adjustments to customer accounts timely and accurately.
• Demonstrate initiative on troubleshooting and research.
• Ensure proper customer follow-up.
• Process daily deposits.
• Handle customer escalations.
• Support Input team to meet billing obligations.
• Be the face of the company for all visitors, greeting customers properly.

Skills

Multi-tasking

Communication

Customer service

Analytical skills

Time management

Problem solving

Education

Post-secondary education

Job description

As a Front Office Administrative Assistant, you will be a vital part of the Company by directly supporting and completing the day-to-day activities that support the administrative/dispatch team for our Lebanon, NH District. The role is responsible for coordinating and monitoring confidential activities that support the district towards overall success.

What We Offer

• Work Environment - Be a part of a collaborative environment that cultivates individual growth!
• Competitive Compensation - Including an annual bonus plan, and 401k company matched up to 4%
• Flexible Benefits Plan - in effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs.
• Wellness Support - With 24/7 access to our Employee & Family Assistance Program

Your Responsibilities

• Tracking and assisting on hitting deadlines for various projects
• Process adjustments to customer accounts timely and accurately
• Demonstrate strong initiative on trouble shooting and research
• Ensure proper customer follow-up
• Processing daily deposits
• Handling customer escalations
• Supporting the Input team to meet their billing obligations.
• You will be the face of the company for all visitors, assuring all customers and visitors are greeted properly

Your Skills

• Ability to multi-task and manage time effectively
• Strong decision-making skills
• Ability to work in a fast-paced environment
• Strong written and verbal communication skills
• Strong customer service skills
• Out of the box thinking
• Strong analytical skills

Your Experience

• Post-secondary education, certificate program in business or a related field, or equivalent experience
• 2+ years of experience working in an administrative capacity

The expected hourly range for this position is $23.00-$28.75. Placement within range will be based on relevant experience, qualifications, and skills

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.