Front Office Administrative Assistant

Irving Oil Ltd.; West Lebanon (NH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Collaborative work environment

Annual bonus plan

401k company match up to 4%

Flexible benefits plan

Wellness support

Job summary

Irving Oil Ltd. is seeking a Front Office Administrative Assistant to support the dispatch and administrative teams in Lebanon, NH. You will manage daily tasks, coordinate deadlines, and assist with customer accounts while representing the company to visitors in a professional manner.

The role offers an environment that fosters growth, a competitive hourly wage, and a comprehensive benefits plan including an annual bonus and 401(k) company match up to 4%.

Qualifications

• Post-secondary education, certificate program in business or a related field, or equivalent experience.
• 2+ years of experience working in an administrative capacity.
• Ability to multi-task and manage deadlines.

Responsibilities

• Track and assist on hitting deadlines for various projects.
• Process adjustments to customer accounts timely and accurately.
• Demonstrate initiative on troubleshooting and research.
• Ensure proper customer follow-up.
• Process daily deposits.
• Handle customer escalations.
• Support the Input team to meet their billing obligations.
• Be the face of the company for all visitors and greet customers properly.

Skills

Multi-tasking

Decision-making

Fast-paced

Communication skills

Customer service

Creative thinking

Analytical skills

Education

Post-secondary education or certificate in business

Job description

As a Front Office Administrative Assistant, you will be a vital part of the Company by directly supporting and completing the day-to-day activities that support the administrative/dispatch team for our Lebanon, NH District. The role is responsible for coordinating and monitoring confidential activities that support the district towards overall success.

What We Offer:

• Work Environment – Be a part of a collaborative environment that cultivates individual growth!
• Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%
• Flexible Benefits Plan – in effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs.
• Wellness Support – With 24/7 access to our Employee & Family Assistance Program

Your Responsibilities:

• Tracking and assisting on hitting deadlines for various projects
• Process adjustments to customer accounts timely and accurately
• Demonstrate strong initiative on trouble shooting and research
• Ensure proper customer follow-up
• Processing daily deposits
• Handling customer escalations
• Supporting the Input team to meet their billing obligations.
• You will be the face of the company for all visitors, assuring all customers and visitors are greeted properly

Your Skills:

• Ability to multi-task and manage time effectively
• Strong decision-making skills
• Ability to work in a fast-paced environment
• Strong written and verbal communication skills
• Strong customer service skills
• Out of the box thinking
• Strong analytical skills

Your Experience:

• Post‑secondary education, certificate program in business or a related field, or equivalent experience
• 2+ years of experience working in an administrative capacity

The expected hourly range for this position is $23.00-$28.75. Placement within range will be based on relevant experience, qualifications, and skills

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience Job Requirements - Education

As a family‑owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.