Administrative Assistant

Keystone Cooperative; Eau Claire (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Keystone Cooperative in Eau Claire, WI is seeking an administrative assistant to provide customer service and branch support from approximately 8 am to 4:30 pm with some flexibility.

You will handle accounts receivable, process payments, file contracts, answer phones, manage mail, and assist with special projects while maintaining accuracy in a fast-paced environment. A high school diploma and 1–2 years related experience are preferred.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to multitask and work within deadlines.

Responsibilities

• Receive and disperse a significant volume of phone calls in an efficient, courteous, and professional manner.
• Handle station duties such as empty trash, clean pumps, supply towels and washer fluid, inventory, fill propane cylinders, clean office/bathrooms, stock and order supplies.
• Actively communicate with customers to adjust billing, answer questions, etc.
• Process payments, orders, and requests accurately.
• Reconcile, process and file necessary paperwork.
• Process electronic files via email.
• Compile and submit finalized documentation.
• Download reports.
• Perform general clerical duties including filing, photocopying, faxing, typing, and mailing.
• Balance cash drawer daily.
• Compile, sort, and distribute daily mail. Receive courier deliveries. Sends out branch mail weekly.
• Responsible for purchasing general office and break room supplies.
• Assist with special projects as needed.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Microsoft Office

Organizational skills

Multi-tasking

Attention to detail

Team player

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Description

Approximately 8 am to 4:30 pm with some flexibility as needed

Position Overview

The purpose of this role is to provide customer service and administrative assistance for the branch. This role will assist with accounts receivables as well as verifying, filing, and responding to customer contracts with urgency. Other standard clerical duties such as answering phone calls and directing them to the correct individuals, sorting mail and assisting with other duties as needed.

Duties and Responsibilities

Include but are not limited to:

• Receive and disperse a significant volume of phone calls in an efficient, courteous, and professional manner.
• Handle station duties such as: empty trash, clean pumps, supply towels and washer fluid, inventory, fill propane cylinders, clean office/bathrooms, stock and order supplies
• Actively communicate with customers to adjust billing, answer questions, etc.
• Process payments, orders, and requests accurately.
• Reconcile, process and file necessary paperwork.
• Process electronic files via email.
• Compile and submit finalized documentation.
• Download reports.
• Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.
• Balance cash drawer daily
• Compiles, sorts, and distributes daily mail. Receive courier deliveries. Sends out branch mail weekly.
• Responsible for purchasing general office and break room supplies.
• Assist with special projects as needed.
• Performs other duties as assigned.

Skills and Qualifications

• Strong verbal, and written, communication skills.
• Proficient with Microsoft Office Suite
• Excellent organizational skills and the ability to work well within strict time frames.
• Detail oriented with the ability to process work accurately with minimal errors.
• Ability to perform multiple tasks simultaneously.
• Strong analytical skills and accurately calculate prices.
• Ability to work without supervision and make appropriate decisions.
• Work well in a team environment.

Education and Experience

• High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience.