Front of House Team Leader: Guest Experience

Topgolf Payroll Services; New Jersey; On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Free Play

Discounted food

Health insurance

Dental insurance

Vision insurance

401(k) match

Mental well-being platform

Job summary

Topgolf Entertainment Group in New Jersey seeks a dedicated supervisor to lead a dynamic team. You will guide staff, monitor performance, and help ensure quality guest service across shifts, including evenings and weekends.

This role emphasizes inclusive culture, safety compliance, and proactive issue resolution. The ideal candidate brings prior supervisory experience, strong communication, and the ability to motivate a diverse team while coordinating with multiple departments to maintain smooth

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership

Communication

Problem-solving

Organization

Team motivation

Software proficiency

Regulations knowledge

Shift flexibility

Mobility

Education

High school diploma or equivalent

Tools

MS Office

Job description

Topgolf Entertainment Group in New Jersey seeks a dedicated supervisor to lead a dynamic team. You will guide staff, monitor performance, and help ensure quality guest service across shifts, including evenings and weekends.

This role emphasizes inclusive culture, safety compliance, and proactive issue resolution. The ideal candidate brings prior supervisory experience, strong communication, and the ability to motivate a diverse team while coordinating with multiple departments to maintain smooth