Guest Experience Lead - Front of House

Topgolf; Greensboro (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free play

50% food discount

Health insurance

Dental

Vision

401(k) team member match

Mental well-being platform

Job summary

Topgolf Greensboro seeks a proactive leader to guide a diverse team toward performance targets and outstanding guest service. You will coach associates, monitor performance, and collaborate with other departments to maintain smooth operations.

The role emphasizes safety, policy compliance, and regular reporting on key metrics. Availability for varied shifts, including evenings and weekends, is required to keep a fast-paced venue thriving.

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership

Communication

Problem-solving

Team motivation

Organizational skills

Time management

Interpersonal skills

Regulatory knowledge

People management

Education

High school diploma or equivalent

Tools

Office software

Job description

Topgolf Greensboro seeks a proactive leader to guide a diverse team toward performance targets and outstanding guest service. You will coach associates, monitor performance, and collaborate with other departments to maintain smooth operations.

The role emphasizes safety, policy compliance, and regular reporting on key metrics. Availability for varied shifts, including evenings and weekends, is required to keep a fast-paced venue thriving.