Front of House Supervisor — Lead Guest Service & Team

Topgolf; Jacksonville (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free Play

Half-price Food

Health insurance

Dental

Vision

401(k) match

Mental health platform

Job summary

Topgolf in Jacksonville, FL is seeking a Front of House Supervisor to lead daily operations, coach team members, and ensure outstanding guest experiences. The role involves coordinating with multiple departments to maintain service quality and drive performance metrics.

The candidate should have supervisory experience, strong communication skills, and the ability to manage schedules, constraints, and safety standards.

Qualifications

• High school diploma or equivalent work experience.
• Leadership or supervisory experience.
• Strong communication, interpersonal and problem-solving skills.
• Organizational and time-management abilities.
• Ability to motivate a diverse team to achieve goals.
• Proficiency with relevant software and tools.
• Knowledge of industry regulations and best practices.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Physical ability to stand/walk for long periods and navigate stairs.

Responsibilities

• Provide leadership to the team to achieve performance targets.
• Monitor and coach team performance with regular feedback.
• Collaborate with other departments to ensure seamless workflow and high-quality service.
• Identify and promptly resolve guest concerns and operational issues.
• Foster a positive, inclusive team culture and associate development.
• Ensure compliance with company policies and safety standards.
• Prepare and present regular reports on team performance and metrics.
• Perform other duties as assigned by management.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Time management

Organizational skills

Team motivation

Software proficiency

Regulatory knowledge

Shift flexibility

Physical stamina

Education

High school diploma

Tools

POS systems

Job description

Topgolf in Jacksonville, FL is seeking a Front of House Supervisor to lead daily operations, coach team members, and ensure outstanding guest experiences. The role involves coordinating with multiple departments to maintain service quality and drive performance metrics.

The candidate should have supervisory experience, strong communication skills, and the ability to manage schedules, constraints, and safety standards.