Guest Experience Lead — Front of House

Topgolf; New Jersey; On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision, 401(k) team m.

Free mental well-being platform

Job summary

Topgolf Parsippany is seeking a Front of House Supervisor to lead daily operations and ensure exceptional guest service. You will guide the team, monitor performance, and collaborate with departments to maintain smooth workflows and high standards.

You will also address guest concerns, promote a positive team culture, and ensure compliance with policies. The role includes reporting on metrics and performing additional duties as assigned.

Qualifications

• High school diploma or equivalent work experience.
• Experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Skills

Leadership

Communication

Problem solving

Time management

Motivating others

Adaptability

Education

High school diploma or equivalent

Tools

Proficiency in relevant software and tools

Job description

Topgolf Parsippany is seeking a Front of House Supervisor to lead daily operations and ensure exceptional guest service. You will guide the team, monitor performance, and collaborate with departments to maintain smooth workflows and high standards.

You will also address guest concerns, promote a positive team culture, and ensure compliance with policies. The role includes reporting on metrics and performing additional duties as assigned.