FOH Manager/Shift Leader

Vortex; Atlanta (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

R365hire in Atlanta, GA is seeking a proactive FOH Manager/Shift Leader to oversee daily operations during shifts, lead staff, and ensure guest satisfaction. This role also involves serving shifts and maintaining service standards.

You will supervise staff, manage cash operations, enforce health and safety practices, and coordinate front and back of house to deliver smooth service in a fast-paced environment.

Qualifications

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.

Responsibilities

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Skills

Supervisory experience

Leadership abilities

Customer service

Communication skills

Health & safety knowledge

Flexible availability

Cash handling & POS

Physical stamina

Problem-solving

Team motivation

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Position Overview:

We are seeking a proactive FOH Manager/Shift Leader to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service. This person also works serving shifts.

Key Responsibilities:

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications:

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.