Shift Supervisor

The Walker Group; Town of Florida (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Competitive salary

Job summary

The Walker Group seeks a proactive Floor Supervisor to manage daily operations on shift, lead staff, and ensure efficient service and guest satisfaction.

The role emphasizes supervising front and back of house, enforcing health and safety standards, and handling cash with accuracy during busy periods.

Flexibility for nights, weekends, and holidays is essential to thrive in this fast-paced environment.

Qualifications

• Previous supervisory experience in a food and beverage setting.
• Demonstrated leadership with team motivation and management skills.
• Excellent customer service and communication skills.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability including nights, weekends, and holidays.
• Proficiency in cash handling and using POS systems.
• Physical stamina for full shifts of standing and moving.
• Strong problem-solving skills and adaptability.
• Positive attitude and ability to work under pressure.

Responsibilities

• Oversee smooth operation during shifts, coordinating front and back of house.
• Direct staff activities, manage performance, and adjust staffing to ensure satisfaction.
• Address customer service issues promptly and maintain high service standards.
• Enforce sanitation and safety regulations and conduct regular checks.
• Manage cash operations and prepare shift reports, noting any discrepancies.

Skills

Leadership

Customer service

Communication

Health & safety

Cash handling

POS systems

Problem solving

Team motivation

Tools

POS systems

Job description

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Competitive salary
• Dental insurance

Position Overview

We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.