Shift Supervisor

Raydal Hospitality LLC; Davidson (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Raydal Hospitality LLC is seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. The role focuses on leading staff, ensuring operational efficiency, and delivering exceptional guest service.

The ideal candidate will have supervisory experience in food and beverage, strong leadership and communication skills, and the ability to handle cash operations and POS systems while maintaining high safety standards.

Qualifications

• Supervisory experience in fast-paced food/beverage environment.
• Strong leadership and team motivation skills.
• Excellent customer service and communication abilities.
• Knowledge of health and safety practices and regulations.
• Flexible availability including nights, weekends, and holidays.
• Cash handling and POS system experience.
• Stamina for full shift of standing, walking, and lifting.
• Ability to resolve issues quickly and adapt to changing situations.

Responsibilities

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house.
• Staff Supervision: Direct staff activities and manage performance.
• Customer Service: Address guest issues promptly and maintain high service standards.
• Compliance and Safety: Enforce sanitation and safety regulations and conduct checks.
• Financial Oversight: Manage cash operations and prepare shift reports.

Skills

Staff supervision

Customer service

Leadership

Problem solving

Positive attitude

Effective communication

Flexible availability

Cash handling

POS systems

Stamina

Tools

POS systems

Job description

Position Overview:

We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities:

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications:

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.