Front of House Leader: Guest Experience & Restaurant Ops

Career Group; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Career Group is seeking a Front of House Manager for a flagship Boston restaurant, overseeing guest services and daily operations.

You will hire and train FOH staff, drive exceptional service, manage reservations, and partner with the kitchen to maintain quality and guest satisfaction at a high-volume site. The role requires strong leadership, financial acumen to monitor budgets and labor costs, and the ability to thrive in a fast-paced environment while upholding brand standards.

Qualifications

• 2-4+ years of Front of House management experience in a restaurant of similar volume
• Strong leadership and team-management skills
• Excellent communication and customer service skills
• Strong organizational and time-management abilities
• Business management and financial understanding
• Ability to work effectively in a fast-paced restaurant environment

Responsibilities

• Hire, train, manage, and schedule all Front of House staff
• Lead and motivate a team while fostering a collaborative, ego-free work environment
• Ensure servers, hosts, and bussers consistently provide exceptional customer service
• Maintain a clean, organized, and welcoming environment for all guests
• Handle guest inquiries and resolve any concerns professionally
• Communicate effectively with the kitchen team to ensure consistent food quality and service
• Coordinate reservations and oversee the seating of guests
• Manage budgets and track restaurant expenses
• Monitor inventory and ensure appropriate stock levels are maintained
• Identify and account for any product loss
• Support overall restaurant operations and profitability

Job description

Career Group is seeking a Front of House Manager for a flagship Boston restaurant, overseeing guest services and daily operations.

You will hire and train FOH staff, drive exceptional service, manage reservations, and partner with the kitchen to maintain quality and guest satisfaction at a high-volume site. The role requires strong leadership, financial acumen to monitor budgets and labor costs, and the ability to thrive in a fast-paced environment while upholding brand standards.