Boston Guest Experience & Operations Manager

Tavistock Restaurant Collection; United States; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and bonus opportunities

Health, dental, and vision insurance options

Paid time off

Opportunities for career advancement

Employee discounts on dining

Job summary

A leading restaurant group in Boston is seeking an experienced Restaurant Manager to maintain high operational standards, improve team performance, and ensure guest satisfaction. The ideal candidate should have supervisory experience in hospitality, strong leadership skills, and the ability to adapt to fast-paced environments. This position offers a competitive salary and benefits along with opportunities for career advancement within the organization.

Qualifications

• One year of previous supervisory experience in a hospitality environment preferred.
• Fluent in communicating in English.

Responsibilities

• Maintain proper restaurant ambiance to enhance guests’ experience.
• Handle guest complaints effectively to ensure satisfaction.
• Conduct interviews and hire team members according to standards.
• Train and develop team members to uphold service quality.
• Monitor restaurant operations to ensure compliance with standards.

Skills

Adaptability & Flexibility

Attention to Detail

Coaching & Mentoring

Communication

Leadership

Problem Solving

Relationship Building

Staff Management

Education

High School Diploma or Equivalent

Job description

A leading restaurant group in Boston is seeking an experienced Restaurant Manager to maintain high operational standards, improve team performance, and ensure guest satisfaction. The ideal candidate should have supervisory experience in hospitality, strong leadership skills, and the ability to adapt to fast-paced environments. This position offers a competitive salary and benefits along with opportunities for career advancement within the organization.