Front of House Lead: Elevate Guest Experience

Paradies Lagardère; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Paradies Lagardère in Boston is seeking a Front of House Manager to drive guest satisfaction through trained staff and adherence to SOPs. You will supervise front-of-house teams in full-service restaurants, ensuring a warm welcome, accurate service, and safe, clean dining environments.

This role requires leadership, excellent English communication, and a commitment to our values. You will train, coach, and develop team members, manage shifts, and support operations during peak periods.

Qualifications

• Experience supervising front-of-house operations in a hotel/restaurant setting.
• Proficient in food service procedures, sanitation, and customer service.
• Strong communication, teamwork, and leadership abilities.

Responsibilities

• Lead each shift by delegating duties and following up with team members.
• Maintain cleanliness, safety, and proper sanitation throughout the restaurant.
• Train staff on POS, cash-out procedures, and cost controls.
• Greet guests and ensure first-class service and guest satisfaction.
• Uphold Paradies Lagardère core values and brand standards.
• Assist with inventory, ordering, and daily operations as needed.

Skills

Leadership

Customer service

Team supervision

English communication

Food safety awareness

Education

ServSafe Food Manager’s Certification

Job description

Paradies Lagardère in Boston is seeking a Front of House Manager to drive guest satisfaction through trained staff and adherence to SOPs. You will supervise front-of-house teams in full-service restaurants, ensuring a warm welcome, accurate service, and safe, clean dining environments.

This role requires leadership, excellent English communication, and a commitment to our values. You will train, coach, and develop team members, manage shifts, and support operations during peak periods.