FOH Manager: Lead Guest Experience & Team Growth

Boston’s Pizza Restaurant and Sports Bar – Franchising – United States; Irving (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Boston’s Restaurant and Sports Bar is seeking a Front of House Manager to lead the FOH team, drive guest satisfaction, and manage staffing to meet budgets. You will oversee scheduling, training, and safety standards while delivering a high-energy guest experience.

The role requires flexibility for evenings, weekends, and holidays, with a focus on strong leadership, budgeting, and excellent communication to ensure operational success.

Qualifications

• 3-5 years of progressive management experience in a full-service restaurant.
• Proven leadership skills and ability to follow-through.
• Knowledge of computers (MS Word, Excel) and Point of Sale system.
• Must be able to work flexible hours during, evening, weekends, and holidays.
• Strong analytical/decision-making skills.
• Must possess a strong sense of urgency and command presence management style.
• Leadership skills – able to direct, coach and supervise a team.
• Strong business acumen, including an understanding of budgets and operating costs.
• Strong communication and interpersonal skills, both written and oral.
• Customer service skills – able to exceed guest expectations.
• Ability to multi-task in a fast-paced environment.
• You must be able to perform efficiently during high volume peak periods.
• Must be eligible to work in the United States.

Responsibilities

• Create, lead, and manage a positive and fun restaurant culture.
• Increase sales by ensuring Guest satisfaction and prompt problem resolution.
• Lead, manage, and deliver a friendly Guest Focused experience.
• Schedule FOH team in accordance with budgeted targets and service goals.
• Maintain a positive attitude that promotes teamwork within the restaurant.
• Ensure operational and occupational health and safety standards are in place and followed.
• Maintains appropriate security protocols for guest, employee, and restaurant safety.
• Always ensures responsible selling and service of alcohol as mandated by licensing authorities and Boston’sPizza training guidelines.
• Other duties as required.

Skills

Leadership

Customer service

Communication

Multi-tasking

Budgeting

Analytical/decision-making

Command presence

Tools

MS Word

Excel

POS system

Restaurant software

Job description

Boston’s Restaurant and Sports Bar is seeking a Front of House Manager to lead the FOH team, drive guest satisfaction, and manage staffing to meet budgets. You will oversee scheduling, training, and safety standards while delivering a high-energy guest experience.

The role requires flexibility for evenings, weekends, and holidays, with a focus on strong leadership, budgeting, and excellent communication to ensure operational success.