Front of House Manager: Guest Experience & Team Leader

Boston’s Pizza Restaurant and Sports Bar – Franchising – United States; Minneapolis (MN); On-site; USD 52,000 - 70,000; Full time

Job summary

Boston’s Restaurant and Sports Bar in Minneapolis seeks a Front of House Manager to lead a dynamic FOH team and uphold exceptional guest service. You will manage hiring, training, scheduling, and daily operations to meet budgeted goals and safety standards.

The role requires 3-5 years of progressive management experience in full-service dining, strong leadership and communication skills, and proficiency with MS Word, Excel, and POS systems. Evening/weekend availability is essential.

Qualifications

• 3-5 years of progressive management experience in a full-service restaurant.
• Strong leadership and communication skills with the ability to coach a team.
• Comfort with computers (MS Word, Excel) and a Point of Sale system.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Lead FOH team and cultivate a positive, guest-focused culture.
• Drive guest satisfaction and prompt problem resolution.
• Schedule FOH staff in line with budgeted targets and service goals.
• Monitor labor costs, service standards, and safety practices.
• Train and develop servers, hosts, bartenders, and hourly supervisors.
• Ensure responsible service of alcohol and adherence to regulations.

Skills

Leadership

Customer service

Analytical skills

Communication

Multi-tasking

Decision making

Tools

MS Word

MS Excel

POS system

Job description

Boston’s Restaurant and Sports Bar in Minneapolis seeks a Front of House Manager to lead a dynamic FOH team and uphold exceptional guest service. You will manage hiring, training, scheduling, and daily operations to meet budgeted goals and safety standards.

The role requires 3-5 years of progressive management experience in full-service dining, strong leadership and communication skills, and proficiency with MS Word, Excel, and POS systems. Evening/weekend availability is essential.