Front of House Leader — Guest Experience Mastery

Aubergine Kitchen; Utah; On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Meal benefits

PTO

Leadership development path

Job summary

Aubergine Kitchen is a fast-growing, health-forward fast-casual brand operating across Utah, Arizona, Idaho, and Nevada. This Customer Service Manager role leads our front-of-house team, ensuring every guest experiences warmth, speed, and genuine care.

You will own shift operations, coach staff, and uphold Aubergine’s hospitality standards while collaborating with the GM to resolve guest concerns and improve service.

Qualifications

• Full English fluency required.
• Experience in a guest-facing restaurant role.
• Ability to lead front-of-house teams and maintain hospitality standards.
• Availability for full-time schedule (Mon–Sat).

Responsibilities

• Own the guest experience on the floor from arrival to departure.
• Direct front-of-house staff and manage shift operations.
• Monitor real-time guest experience and address gaps immediately.
• Coach and onboard team members to uphold standards.
• Ensure smooth opening/closing of front-of-house operations.

Skills

English fluency

Customer service

Leadership

Communication

Coaching

Guest experience

Tools

Toast POS

Job description

Aubergine Kitchen is a fast-growing, health-forward fast-casual brand operating across Utah, Arizona, Idaho, and Nevada. This Customer Service Manager role leads our front-of-house team, ensuring every guest experiences warmth, speed, and genuine care.

You will own shift operations, coach staff, and uphold Aubergine’s hospitality standards while collaborating with the GM to resolve guest concerns and improve service.