Front of House Leader: Guest Experience Manager

AUBERGINE AND COMPANY; Eagle (ID); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Meal benefits

Paid time off (PTO)

Leadership development path

Job summary

Aubergine Kitchen is seeking a Customer Service Manager to lead the front of house, coach the guest-facing team, and set a standard of hospitality on their shift. You will manage cashiers, runners, and lobby staff, ensuring a warm, efficient guest experience from entry to departure.

Ideal candidates bring senior experience in guest-facing roles, strong English communication, and a proven ability to handle high-volume shifts with calm, coaching leadership.

Qualifications

• Prior experience in a guest-facing restaurant role.
• Full English fluency is required.
• Ability to lead front-of-house teams under high-volume shifts.

Responsibilities

• Own the front-of-house during your shift, ensuring hospitality standards are met.
• Handle guest complaints with empathy and speed, turning issues into positives.
• Coach and develop the front-of-house team to improve performance and service quality.
• Maintain cleanliness and visual standards across counter, dining room, and lobby.
• Coordinate with the kitchen and GM on order flow, wait times, and service issues.

Skills

Front-of-house leadership

Guest experience

People coaching

English communication

Tools

Toast POS

Job description

Aubergine Kitchen is seeking a Customer Service Manager to lead the front of house, coach the guest-facing team, and set a standard of hospitality on their shift. You will manage cashiers, runners, and lobby staff, ensuring a warm, efficient guest experience from entry to departure.

Ideal candidates bring senior experience in guest-facing roles, strong English communication, and a proven ability to handle high-volume shifts with calm, coaching leadership.