Front of House Leader — Guest Experience & Coaching

AUBERGINE AND COMPANY; Saint George (UT); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Meal benefits

Paid time off

Leadership development path

Job summary

Aubergine Kitchen is seeking a Customer Service Manager to own the guest experience on the front line. You will lead the FOH team, coach staff, and ensure hospitality standards during your shift across counter, dining room, and lobby.

As the senior FOH leader, you will handle guest recovery, mentor teammates, and partner with the GM to keep operations smooth and the guest experience exceptional in a fast-growing, health-forward brand.

Qualifications

• Prior experience in a guest-facing restaurant role (senior cashier/shift lead/supervisor preferred).
• Full English fluency required for guest-facing leadership and team direction.
• Strong coaching instinct and ability to give constructive, in-the-moment feedback.
• Situational awareness to manage counter, dining room, and team simultaneously.
• Ability to handle high-volume shifts with composure and hospitality.

Responsibilities

• Own the front of house during your shift, maintaining hospitality and operational standards.
• Direct cashiers, runners, and lobby staff to deploy the team where needed.
• Lead opening/closing FOH duties and ensure the space is prepared and stocked.
• Be the first point of escalation for guest concerns and resolve issues promptly with empathy.
• Coach and develop FOH staff, delivering feedback that elevates performance.
• Communicate guest issues to the GM for operational fixes and improvements.
• Maintain cleanliness and flow of the dining area, queues, and service areas.

Skills

FOH Leadership

Customer service

English fluency

Coaching

Guest recovery

Tools

Toast POS

Job description

Aubergine Kitchen is seeking a Customer Service Manager to own the guest experience on the front line. You will lead the FOH team, coach staff, and ensure hospitality standards during your shift across counter, dining room, and lobby.

As the senior FOH leader, you will handle guest recovery, mentor teammates, and partner with the GM to keep operations smooth and the guest experience exceptional in a fast-growing, health-forward brand.