Front of House Lead — Guest Experience & Growth Path

Aubergine Kitchen; Mesa (AZ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Meal benefits

Paid time off

Leadership development path

Job summary

Aubergine Kitchen is seeking a Customer Service Manager to own the front of house during your assigned shift (AM or PM), reporting to the General Manager and acting as the guest experience ambassador for the unit.

You will coach the guest-facing team, maintain hospitality standards, supervise counter, dining room and lobby, and handle guest recovery and feedback while driving smooth operations and team development.

Qualifications

• Full English fluency required to communicate with guests and lead the front of house team.
• Experience in guest-facing restaurant roles with supervisory responsibilities preferred.
• Strong coaching, problem-solving, and hospitality mindset.

Responsibilities

• Run the full front of house during assigned shift (counter, dining room, lobby).
• Direct cashiers, runners, and lobby staff to ensure smooth service.
• Model warm, attentive hospitality and lead opening/closing duties.
• Oversee guest experience, address complaints, and recover guests when needed.
• Onboard and coach new front of house staff and provide timely feedback.

Skills

Guest service leadership

Staff coaching

Front of house management

Communication

Education

Food Handler Certification

Food Manager Certification

Tools

Toast POS

Job description

Aubergine Kitchen is seeking a Customer Service Manager to own the front of house during your assigned shift (AM or PM), reporting to the General Manager and acting as the guest experience ambassador for the unit.

You will coach the guest-facing team, maintain hospitality standards, supervise counter, dining room and lobby, and handle guest recovery and feedback while driving smooth operations and team development.