Front of House Leader & Guest Experience Champion

Aubergine Kitchen; Draper (UT); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Meal benefits

Paid time off (PTO)

Job summary

Aubergine Kitchen, a health-forward fast-casual brand operating across Utah, seeks a Customer Service Manager to lead the front of house during shifts (AM/PM). You will oversee counter, dining room, and lobby, coach the guest-facing team, and ensure a hospitality-first experience for every guest.

This role reports to the General Manager, requires full English fluency, 21+, and food-safety certifications. Expect a schedule Monday–Saturday, competitive pay with tips, and opportunities for growth

Qualifications

• Full English fluency required.
• Must be at least 21 years old.
• Food Handler Certificate within 14 days of hire and Food Manager Certification within 60 days (company support provided).
• Availability Monday through Saturday (closed Sundays in most locations).
• Ability to stand, walk, and lift up to 50 lbs.

Responsibilities

• Lead front of house during assigned shift (counter, dining room, and lobby) with presence and energy to set the standard.
• Monitor guest experience in real time and direct staff accordingly.
• Model hospitality with warmth, attentiveness, speed, and genuine care for every guest.
• Lead shift-level opening and closing front of house duties.
• Handle guest recovery with empathy and speed, escalating when needed.
• Build relationships with regular guests and communicate recurring issues to the GM.
• Onboard and coach new front of house team members on product knowledge and Toast POS.
• Provide direct feedback to improve performance.
• Maintain Aubergine's front of house standards and communicate changes to the team.
• Coordinate new menu launches and front-of-house operational changes with the GM.

Skills

Front of House Leadership

Guest Service

Team Coaching

Communication

English Fluency

Education

Food Handler Certificate

Food Manager Certification

Tools

Toast POS

Job description

Aubergine Kitchen, a health-forward fast-casual brand operating across Utah, seeks a Customer Service Manager to lead the front of house during shifts (AM/PM). You will oversee counter, dining room, and lobby, coach the guest-facing team, and ensure a hospitality-first experience for every guest.

This role reports to the General Manager, requires full English fluency, 21+, and food-safety certifications. Expect a schedule Monday–Saturday, competitive pay with tips, and opportunities for growth