Front of House Leader — Guest Experience Manager

Aubergine and Company; St. George (VT); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Meal benefits

Paid time off

Leadership development path

Job summary

Aubergine Kitchen is seeking a Customer Service Manager to own the front of house and set the hospitality standard during their shift. You will lead the guest-facing team, coach staff, and ensure a welcoming, efficient dining experience.

As the senior FOH leader, you handle guest recovery, manage floor flow, and partner with the General Manager to maintain cleanliness and operational standards across counter, dining room, and lobby.

Qualifications

• Full English fluency required.
• Must be at least 21 years old.
• Food Handler Certificate within 14 days of hire.
• Food Manager Certification within 60 days of hire.
• Able to stand and stay active on the floor for extended periods.
• Availability to work full-time Monday through Saturday.

Responsibilities

• Run full front of house during your shift (counter, dining room, lobby).
• Monitor guest experience in real time and uphold hospitality standards.
• Direct FOH staff and deploy the team where needed.
• Lead shift opening and closing FOH duties.

Skills

FOH Leadership

English Fluency

Guest Service

Coaching

Situational Awareness

Operations

Job description

Aubergine Kitchen is seeking a Customer Service Manager to own the front of house and set the hospitality standard during their shift. You will lead the guest-facing team, coach staff, and ensure a welcoming, efficient dining experience.

As the senior FOH leader, you handle guest recovery, manage floor flow, and partner with the General Manager to maintain cleanliness and operational standards across counter, dining room, and lobby.