Front of House Lead: Team Builder & Guest Experience

Topgolf; Virginia Beach (VA); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

Free Play

1/2 price food

Health benefits

401(k) team member match

Mental well-being platform

Job summary

Topgolf is seeking a Front of House Supervisor in Virginia Beach to lead and guide the team in delivering exceptional guest experiences. You will monitor performance, provide coaching, and collaborate with departments to maintain smooth operations and high service quality.

The role requires strong communication, organizational skills, and the ability to work varied shifts, including evenings, weekends, and holidays.

Qualifications

• Proven leadership or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to motivate a diverse team to achieve goals.
• Familiarity with relevant software and tools.
• Knowledge of industry regulations and best practices.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.

Skills

Leadership

Communication

Problem-solving

Organization/Time management

Team motivation

Software/tools

Education

High school diploma or equivalent

Tools

Relevant software/tools

Job description

Topgolf is seeking a Front of House Supervisor in Virginia Beach to lead and guide the team in delivering exceptional guest experiences. You will monitor performance, provide coaching, and collaborate with departments to maintain smooth operations and high service quality.

The role requires strong communication, organizational skills, and the ability to work varied shifts, including evenings, weekends, and holidays.